- Passionate about travel, with a focus on exploring new places, active lifestyle (skiing, cycling)
AGNIESZKA BAGIŃSKA
Process and Technical Support Manager
Profil zawodowy
Result-driven professional with over 10 years of experience in the glass processing industry. Having progressed from Coordinator to a managerial role, I possess deep, practical knowledge of the entire end-to-end order lifecycle. My professional focus lies at the intersection of business and technology—optimizing customer service processes, standardizing workflows, and acting as a business liaison for digital transformation initiatives to maximize operational efficiency and team performance.
Podsumowanie
15
15
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Doświadczenie
Process and Technical Support Manager
Press Glass Sp. z o. o.
10.2024 - 05.2026
- Acted as a business liaison between clients, the Sales department, and the Digital Transformation Team, gathering requirements across diverse markets, analyzing cross-functional workflows, and defining the framework for digital solutions designed by the process engineering team.
- Managed a team responsible for orders and projects across diverse global markets (including the UK, USA, Scandinavia, Benelux, and Eastern Europe).
- Analyzed and optimized order workflows, implementing standardization to maximize operational efficiency.
- Collaborated with key departments (Production, Logistics, Quality) to streamline information flow, ensure technical compliance, and maximize service quality.
- Drove team performance through continuous KPI monitoring, goal-setting, and overseeing the recruitment and onboarding of new employees.
Process and Technical Support Deputy Manager
Press Glass Sp. z o. o.
04.2017 - 09.2024
- Co-managed team operations, supporting the coordination of daily departmental activities and task delegation.
- Assisted in optimizing order workflows, contributing to process standardization and overall efficiency.
- Delivered comprehensive technical support and service for complex orders and projects across foreign markets such as the UK, USA, and Scandinavian countries.
- Collaborated with internal departments (Sales, Production, Quality, Invoicing, Logistics) to streamline operations and improve information flow.
- Monitored team performance through regular KPI reporting and actively participated in recruitment processes.
Process and Technical Support Coordinator
Press Glass S.A.
02.2013 - 03.2017
- Coordinated the end-to-end order lifecycle for international projects (UK, USA), managing every stage from initial order receipt and verification of production and technical capabilities, to final delivery confirmation.
- Collaborated extensively with key departments (Sales, Procurement, Planning, Logistics, Invoicing, and Production Engineers) throughout the order-to-delivery process to ensure clients received the highest quality products within optimal timeframes.
- Provided comprehensive customer service and technical support, acting as the primary operational contact for foreign clients and ensuring their strict requirements were consistently met.
Export Specialist
Helios Sp. z o.o.
12.2010 - 01.2013
- Managed the complete export order process (end-to-end), overseeing order analysis for production feasibility, logistics coordination, sales invoicing, and final delivery confirmation.
- Drove active customer acquisition and provided comprehensive service in foreign markets, building and maintaining long-term B2B relationships.
- Prepared customized commercial offers and handled complete export documentation to ensure smooth international transactions.
- Participated in industry trade fairs, representing the company, actively sourcing new business opportunities, and building brand awareness.
Wykształcenie
Master’s Degree - Economics, International Business
University of Economics
Katowice 10.2005 - 01.2011
International Exchange Program - Business, Management Marketing and Related Support Services
Artesis Hogeschool Antwerpen
01.2010 - 06.2010
Profile - Mathematics and English
C. K. Norwid Secondary School No. 2
Tychy 09.2002 - 06.2005
Umiejętności
- Business Liaison to Process Transformation Engineers & Requirements Gathering Across Diverse Markets
- Distributed Team Leadership
- End-to-End Order Lifecycle Management & Workflow Standardization
- KPI Analysis & Performance Monitoring
- B2B Relationship Management
- Driving Licence: Category B
TECHNICAL TOOLS
- Ms Office, HelpDesk, internal order/project management system (Init)
Zainteresowania
Languages
Polish
First language
Angielski
Advanced
C1
Niemiecki
Beginner
A1
Certyfikacja
- Certificate in AI Competence Development (50-Hour Independent Self-Study Program), Wrocław University of Science and Technology, Tech Talent & Generator Pomysłów, 2026
- Certificate: Using AI in Business Development, Google & Warsaw School of Economics (SGH) – "Umiejętności Jutra AI" Program | June 2026
Oś czasu
Process and Technical Support Manager
Press Glass Sp. z o. o.
10.2024 - 05.2026
Process and Technical Support Deputy Manager
Press Glass Sp. z o. o.
04.2017 - 09.2024
Process and Technical Support Coordinator
Press Glass S.A.
02.2013 - 03.2017
Export Specialist
Helios Sp. z o.o.
12.2010 - 01.2013
International Exchange Program - Business, Management Marketing and Related Support Services
Artesis Hogeschool Antwerpen
01.2010 - 06.2010
Master’s Degree - Economics, International Business
University of Economics
10.2005 - 01.2011
Profile - Mathematics and English
C. K. Norwid Secondary School No. 2
09.2002 - 06.2005