Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
Generic

Agnieszka Gołębiowska

Mosina,30

Summary

Dynamic professional with a proven track record in customer satisfaction and problem-solving, honed across roles from Receptionist at IM PAN Będlewo to Specialist at PKP S.A. Leveraged organization skills and verbal communication to enhance client relations and streamline operations, achieving a significant improvement in customer feedback.

Overview

15
15
years of professional experience

Work History

Receptionist

IM PAN Będlewo
04.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Real Estate Agent

Myself
03.2010 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.

Receptionist

Szablewski Hotel
10.2023 - 01.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.

Customer Assistant

Bank Millennium
05.2023 - 09.2023
  • Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
  • Processed returns and exchanges efficiently, minimizing wait times for customers.
  • Built strong relationships with customers by providing personalized recommendations and attentive service.
  • Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
  • Handled cash transactions accurately while adhering to company security protocols.
  • Provided exceptional service by maintaining a thorough knowledge of products, services, and store policies.

Specialist

PKP S.A.
02.2021 - 05.2022
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Selling the companies real estates properties foolowing the companies policy and procedures.

Customer Support Specialist

Orange S.A
04.2017 - 04.2018
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Specialist

Head Office of the Police in Poznan
10.2015 - 02.2017
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.

Education

Master of Science - Law (Pre-Law)

University of Adama Mickiewicz in Poznan
Poznan
06.2003

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Customer and client relations

Hobbies

Architecture, Art history, old vehicules, bike tours.

Languages

Polish
Native language
English
Proficient
C2
French
Upper intermediate
B2

Timeline

Receptionist

IM PAN Będlewo
04.2024 - Current

Receptionist

Szablewski Hotel
10.2023 - 01.2024

Customer Assistant

Bank Millennium
05.2023 - 09.2023

Specialist

PKP S.A.
02.2021 - 05.2022

Customer Support Specialist

Orange S.A
04.2017 - 04.2018

Specialist

Head Office of the Police in Poznan
10.2015 - 02.2017

Real Estate Agent

Myself
03.2010 - Current

Master of Science - Law (Pre-Law)

University of Adama Mickiewicz in Poznan

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Agnieszka Gołębiowska