Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Agnieszka Kowalska

Agnieszka Kowalska

Lodz

Summary

Organized and dedicated in every job, with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

18
18
years of professional experience

Work History

Credit Administration Specialist

Ceri International/Commerzbank
01.2022 - Current
  • Processed business loans in multiple currencies
  • Updated systems daily, based on customers requests and currency changes
  • Met with customers to assess needs and propose customized solutions.
  • Delivered exceptional experience and maintained productive relationships with area small and large businesses.
  • Provided leadership and direction to grow team portfolio and increase revenue.
  • Structured and finalized secured and unsecured loans.
  • Reviewed, researched and corrected problems and discrepancies.
  • Stayed up-to date with latest bank products and services for businesses.
  • Verified business transactions to assess compliance with quality control standards.
  • Opened new accounts and made changes to existing accounts.
  • Investigated and resolved account issues by offering applicable options to customers.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Performed work according to project schedules and established quality standards.
  • Provided assistance with preparation of project-related reports, manuscripts and presentations

Senior Laboratory Specialist

MSWiA
02.2018 - 12.2021
  • Provided technical guidance and training to laboratory staff.
  • Performed high complexity testing by preparing specimens for analysis and maintaining assay quality.
  • Followed safety protocols and precautions for safe and hazard-free work environment.
  • Maintained laboratory equipment and supplies, ensuring proper functioning and compliance with laboratory standards.
  • Maintained confidentiality of all patient information to conform internal, and other regulatory standards.
  • Enforced quality control protocols to maintain accuracy of test results.
  • Operated highly specialized laboratory equipment to process specimens.
  • Identified and troubleshot technical issues related to laboratory procedures.
  • Completed comprehensive diagnostic testing of human body tissue
  • Prepared reports to document laboratory results and findings.
  • Conducted chemical analysis of human body tissue to determine presence of normal or abnormal components.
  • Skilled at working independently and collaboratively in team environment.
  • Self-motivated, with strong sense of personal responsibility.

Laboratory Assistant

Diagnostyka Consilio
01.2014 - 01.2018
  • Obtained samples for testing following standard protocols.
  • Processed patient specimens according to priority and documented results.
  • Implemented lab procedures to prevent errors and protect staff.
  • Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
  • Prepared, embedded, cut, stained, mounted, labeled and catalogued tissue sections.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Inspected laboratory equipment to maintain good working condition for optimal results.
  • Prepared reagents, media and solutions to use for laboratory testing and analysis.
  • Collaborated with other departments to establish cohesive laboratory operations.
  • Trained new laboratory personnel to apply proper laboratory techniques and best practices.
  • Monitored testing procedures to meet criteria and maintain quality control.
  • Researched new methods and techniques to improve laboratory procedures.
  • Prepared samples for analysis by performing complex sample preparation tasks.
  • Troubleshot and resolved equipment and process issues.
  • Provided support and guidance to junior lab staff.
  • Coordinated and managed laboratory projects and experiments.

Office Assistant

Rzeźnictwo-Wędliniarstwo Dominik Marczak
03.2011 - 12.2013
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Collaborated with various departments to complete assigned tasks.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Assisted with budgeting and financial management to keep office operating within budget.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Physiotherapist

Self Employed
08.2007 - 01.2010
  • Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability.
  • Managed acute and chronic conditions with full understanding regarding complex therapy needs.
  • Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
  • Made clinical assessments and diagnoses to treat physical problems and conditions.
  • Constructed physiotherapy treatment plans to increase functionality and strength.
  • Carried out therapeutic interventions using evidence-based techniques to address patient needs and concerns.
  • Planned and administered range of treatments and therapeutic exercise programs involving active and passive ranges of motion and muscle reeducation.
  • Designed and reviewed clinical management plans to encourage exercise and movement.
  • Applied manual techniques and therapeutic exercises to improve range of motion, strength, balance and coordination.
  • Monitored patient progress and adjusted treatment plans accordingly.

Court Interpreter

The Magistrates' Court
07.2007 - 01.2010
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Communicated with clients to understand interpreting needs and provide best service possible.
  • Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
  • Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
  • Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.

Restaurant General Manager

Anglo Hispano
06.2008 - 02.2009
  • Carefully interviewed, selected, trained, and supervised staff.
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Built and leveraged community relationships to drive business and maximize catering programs.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.

Home Care Assistant

Staff Nursing And Care
02.2006 - 05.2008
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Remained alert to problems or health issues of clients and competently responded.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Administered medication as directed by physician.
  • Scheduled and accompanied clients to medical appointments.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Assisted disabled clients to support independence and well-being.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Education

Master of Science - Molecular Biology

University of Lodz
Poland
06.2016

Associate in Physical Therapy - Physiotherapy

College of Łódzkie Region Council
Poland
01.2006

Skills

  • Staff Management
  • Customer Service
  • Project Coordination
  • Employee Supervision
  • Office Administration
  • Continuous Improvement
  • Business Administration
  • Business Development
  • Performance Improvement
  • Work Planning and Prioritization

Languages

Polish
Native language
English
Advanced
C1

Timeline

Credit Administration Specialist

Ceri International/Commerzbank
01.2022 - Current

Senior Laboratory Specialist

MSWiA
02.2018 - 12.2021

Laboratory Assistant

Diagnostyka Consilio
01.2014 - 01.2018

Office Assistant

Rzeźnictwo-Wędliniarstwo Dominik Marczak
03.2011 - 12.2013

Restaurant General Manager

Anglo Hispano
06.2008 - 02.2009

Physiotherapist

Self Employed
08.2007 - 01.2010

Court Interpreter

The Magistrates' Court
07.2007 - 01.2010

Home Care Assistant

Staff Nursing And Care
02.2006 - 05.2008

Master of Science - Molecular Biology

University of Lodz

Associate in Physical Therapy - Physiotherapy

College of Łódzkie Region Council

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Agnieszka Kowalska