Agnieszka Markowska
Warsaw
Summary
- Excellent customer service skills with experience working in foreign mission and international organization
- Experienced individual providing high-quality administrative support to various departments
- Highly organized and detail-oriented with great multitasking and task prioritization skills
- Polish citizen with clearance
Overview
8
8
years of professional experience
1
1
Certification
Work History
Emergency Immigration Clerk
Canadian Embassy
04.2023 - 03.2024
- Processed, prepared, researched and conducted files and applications cases for the supervisor's decision (on average around 1500 cases/ a day)
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude
- Completed daily logs for management review
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner
Office Coordinator
Geo-Rys Consulting & Land Surveying Company
01.2020 - 08.2022
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates
- Interacted with customers by phone, email, or in-person to provide information
Animator
Science & Technology Centre in EC1
01.2019 - 12.2019
- Enhanced visitor experience by providing comprehensive information on exhibition content and layout
- Improved overall guest satisfaction by swiftly resolving any issues or complaints related to the exhibitions
- Provided exceptional customer service to exhibition attendees, addressing questions and concerns promptly and professionally
Office Assistant
Geo-Rys Consulting & Land Surveying Company
09.2016 - 05.2018
- Completed clerical tasks such as filing, copying, and distributing mail
- Interacted with customers by phone, email, or in-person to provide information
- Managed daily data entry and kept clerical information accurate and up-to-date
Education
Diploma Of Higher Education - Biomedical Sciences
University of Chester
Chester, UK07.2016
Skills
- Languages: Polish-native; English- fluent (written & spoken)
- Computer: MS Office/Office 365 Suite (MS Word, MS Excel, MS Power Point, MS Outlook, Sharepoint, Teams); Global Case Management System (GCMS)
- Professional training: fundamentals of information management, respecting official languages in the public service, effective team communication, navigating challenging situations with diplomacy and tact (Canada School of Public Service)
Certification
- First Aid byAdrenaLTika
- Cambridge FCE & IELTS
- National Vocational Qualification (NVQ) Level 2 in Customer Service
- National Open College Network (NOCN) Level 1&2 in Interpreting Bilingual Skills
- European Computer Driving License (ECDL)
Timeline
Emergency Immigration Clerk
Canadian Embassy
04.2023 - 03.2024
Office Coordinator
Geo-Rys Consulting & Land Surveying Company
01.2020 - 08.2022
Animator
Science & Technology Centre in EC1
01.2019 - 12.2019
Office Assistant
Geo-Rys Consulting & Land Surveying Company
09.2016 - 05.2018
Diploma Of Higher Education - Biomedical Sciences
University of Chester
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