Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Agnieszka Markowska

Warsaw

Summary

  • Excellent customer service skills with experience working in foreign mission and international organization
  • Experienced individual providing high-quality administrative support to various departments
  • Highly organized and detail-oriented with great multitasking and task prioritization skills
  • Polish citizen with clearance

Overview

8
8
years of professional experience
1
1
Certification

Work History

Emergency Immigration Clerk

Canadian Embassy
04.2023 - 03.2024
  • Processed, prepared, researched and conducted files and applications cases for the supervisor's decision (on average around 1500 cases/ a day)
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude
  • Completed daily logs for management review
  • Streamlined office operations for enhanced productivity with organized filing systems and task prioritization
  • Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner

Office Coordinator

Geo-Rys Consulting & Land Surveying Company
01.2020 - 08.2022
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates
  • Interacted with customers by phone, email, or in-person to provide information

Animator

Science & Technology Centre in EC1
01.2019 - 12.2019
  • Enhanced visitor experience by providing comprehensive information on exhibition content and layout
  • Improved overall guest satisfaction by swiftly resolving any issues or complaints related to the exhibitions
  • Provided exceptional customer service to exhibition attendees, addressing questions and concerns promptly and professionally

Office Assistant

Geo-Rys Consulting & Land Surveying Company
09.2016 - 05.2018
  • Completed clerical tasks such as filing, copying, and distributing mail
  • Interacted with customers by phone, email, or in-person to provide information
  • Managed daily data entry and kept clerical information accurate and up-to-date

Education

Diploma Of Higher Education - Biomedical Sciences

University of Chester
Chester, UK
07.2016

Skills

  • Languages: Polish-native; English- fluent (written & spoken)
  • Computer: MS Office/Office 365 Suite (MS Word, MS Excel, MS Power Point, MS Outlook, Sharepoint, Teams); Global Case Management System (GCMS)
  • Professional training: fundamentals of information management, respecting official languages in the public service, effective team communication, navigating challenging situations with diplomacy and tact (Canada School of Public Service)

Certification

  • First Aid byAdrenaLTika
  • Cambridge FCE & IELTS
  • National Vocational Qualification (NVQ) Level 2 in Customer Service
  • National Open College Network (NOCN) Level 1&2 in Interpreting Bilingual Skills
  • European Computer Driving License (ECDL)

Timeline

Emergency Immigration Clerk

Canadian Embassy
04.2023 - 03.2024

Office Coordinator

Geo-Rys Consulting & Land Surveying Company
01.2020 - 08.2022

Animator

Science & Technology Centre in EC1
01.2019 - 12.2019

Office Assistant

Geo-Rys Consulting & Land Surveying Company
09.2016 - 05.2018

Diploma Of Higher Education - Biomedical Sciences

University of Chester

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Agnieszka Markowska