Agnieszka Łoboda
Bydgoszcz
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
17
17
years of professional experience
Work History
Service Coordinator Europe – GOSS(Global On-Site Support Services)
ATOS IT Services Sp.z o.o.
2020.08 - Current
- Monitoring and coordination of requests in service tracking tools
- Logging and tracking issues detected by OSS (On-Site Support Services) to ensure progress and resolution as quickly as possible.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
1st Line Support Engineer
ATOS IT Services Sp.z o.o.
2016.10 - 2020.07
- Customer support and assistance in solving basic IT problems (first line of support) in Italian
- Coordination - receiving, transferring to subsequent support lines and monitoring user requests
- Basic helpdesk support.
- Delivered exceptional customer service by maintaining clear communication channels and promptly addressing concerns.
Specialist Rehabilitation Sue Ryder – Receptionist
Pallmed Sp. z.o.o. (Contract of employment on specified time)
2015.09 - 2016.09
- Managing the calendar of meetings, answering phones, running the cash register, preparing financial reports
- Creating a customer database in Pallmed's electronic internal system
- Organizing and controlling invoices.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
Administrative worker in the electrical installation industry
Si.Co Simonetti Costruzioni SRL
2008.02 - 2010.12
- Supported executive leadership with comprehensive administrative services, including calendar management, correspondence drafting, and event planning.
- Assisted in the development of department budgets, monitoring expenditures to ensure cost-effective operations.
- Preparing monthly financial reports.
Receptionist in the electrical installation industry
CISAF SRL
2007.04 - 2007.12
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Creating monthly financial reports
- Organized, maintained and updated information in computer databases.
Education
MA Degree - Environmental engineering
University of Technology And Life Sciences
Bydgoszcz, Poland05.2005
Skills
Notetaking and documentation
Data Analysis
Issue Research
Goal Setting
Service monitoring and evaluation
Meeting facilitation
Analytical Thinking
Logistics Coordination
Additional Information
Fascinated by Italian culture and cuisine
Languages
Polish
Native language
Italian
Advanced
C1
English
Intermediate
B1
Personal Qualities
- Organized and focused on achieving business goals
- Accurate and meticulous
- High mathematical and logical intelligence (science mind) allows solving logical problems faster
- Connecting facts faster and 'seeing' them from a broader perspective
Timeline
Service Coordinator Europe – GOSS(Global On-Site Support Services)
ATOS IT Services Sp.z o.o.
2020.08 - Current
1st Line Support Engineer
ATOS IT Services Sp.z o.o.
2016.10 - 2020.07
Specialist Rehabilitation Sue Ryder – Receptionist
Pallmed Sp. z.o.o. (Contract of employment on specified time)
2015.09 - 2016.09
Administrative worker in the electrical installation industry
Si.Co Simonetti Costruzioni SRL
2008.02 - 2010.12
Receptionist in the electrical installation industry
CISAF SRL
2007.04 - 2007.12
MA Degree - Environmental engineering
University of Technology And Life Sciences
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