Agnieszka Piskorowska

Responsible for enterprise Quality Management System governance, ensuring compliance with ISO 9001 requirements and driving operational excellence across the organization.

Leading end-to-end QMS processes, including documentation management, risk assessment, CAPA, internal audits and management reviews. Acting as a central point of contact for global stakeholders and supporting process owners in maintaining sustainable and scalable quality practices.

Key achievements:

• Leading QMS governance and continuous improvement initiatives.
• Providing oversight of risk management, CAPA and internal audit programs.
• Leading QMS metrics, dashboards and reporting (Power BI, JIRA).
• Facilitating quality reviews, tier meetings and governance forums.
• Delivering trainings, workshops and onboarding activities.
• Acting as Internal Audit Trainer, Coordinator, ISO 9001 Auditor & QMR for IATF 16949 and AS9100.
• Increased process documentation maturity from near-zero to 96% coverage.
• Led and coordinated internal audit programs supporting sustained audit readiness (6 BSI external Audits with 0 NC).
• Delivered over 150 continuous improvement initiatives and 30+ improvement projects

Supported Quality and Process Management activities, reporting, business continuity, risk management and governance initiatives for RTR organization.

Key achievements:

• Coordinated risk management and BCP activities.
• Supported PwC audit logistics and compliance activities.
• Managed reporting and dashboard solutions.
• Organized process owner forums and governance meetings.
• Facilitated onboarding and knowledge transfer programs.

Led operational activities and supported team performance, process improvements and stakeholder collaboration within Accounts Receivable operations.

Key achievements:

• Led process discussions with Global Process Owners.
• Managed escalations and corrective actions.
• Improved process documentation and training effectiveness.
• Supported team development and performance management.
• Strengthened operational discipline and service quality.

• Managed daily invoicing processes to ensure timely billing and revenue recognition.
• Streamlined accounts receivable workflows, enhancing efficiency and reducing processing times.
• Reconciled customer accounts, identifying discrepancies and resolving outstanding issues promptly.
• Collaborated with cross-functional teams to improve credit management policies and procedures.

Taught and facilitated knowledge transfer to enhance understanding and engagement among students.

Developed communication, facilitation, and presentation skills that enabled effective leadership of trainings, workshops, and change initiatives in global organizations.