Agnieszka Rajkowska
Warsaw
Summary
Dynamic professional with extensive experience at AB Foods Polska, specializing in D365 implementation and logistics. Proven track record of enhancing customer satisfaction through excellent communication and problem-solving skills. Strong organizational abilities and a team player, consistently delivering quality results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Subject Matter Expert - D365 Implementation
AB Foods Polska Sp. Z O.o.
01.2024 - Current
- Participating in the mapping of existing processes.
- Gathering export documentation requirements from each company branch.
- Participating in the creation of export documents.
- Testing developed functionalities to ensure proper performance and quality.
- Working with Functional Design Documents (FDD) and Interface Design Documents (IDD).
- Collaborating with other workstreams and external consultants.
- Logging identified issues in Azure DevOps (ADO).
Customer Service and Logistics Specialist
AB Foods Polska Sp. Z O.o.
09.2022 - 12.2023
- Entering sales orders into the system.
- Issuing invoices for completed sales orders.
- Preparing and issuing quantity and quality adjustments (credit/debit notes).
- Sending purchase orders.
- Entering new products and pickup points into the system.
- Preparing documents required for customs clearance.
- Communicating with carriers and customs agencies.
- Communicating with the warehouse to ensure smooth operations.
Customer Service and Logistics Specialist
RAISIO Sp. Z O.o.
03.2021 - 08.2022
- Entering sales orders into the system.
- Implementing promotions in the system
- Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
- Issuing invoices for completed sales orders.
- Preparing and issuing quantity and quality adjustments (credit/debit notes).
- Preparing daily sales reports.
- Compiling inventory status reports based on data received from the logistics operator.
- Working with SAP system to manage sales orders, inventory, and invoicing processes.
Education
Master of Science - Transport
Warsaw Univerisity of Technology
Warsaw, Poland03-2021
Bachelor of Engineering - Logistics
Bialystok University of Technology
Bialystok, Poland03-2019
Skills
- Teamwork and collaboration
- Organizational skills
- Customer focus
- Interpersonal skills
- Multitasking Abilities
- Conscientiousness
Languages
English
Advanced (C1)
Polish
Bilingual or Proficient (C2)
Timeline
Subject Matter Expert - D365 Implementation
AB Foods Polska Sp. Z O.o.
01.2024 - Current
Customer Service and Logistics Specialist
AB Foods Polska Sp. Z O.o.
09.2022 - 12.2023
Customer Service and Logistics Specialist
RAISIO Sp. Z O.o.
03.2021 - 08.2022
Master of Science - Transport
Warsaw Univerisity of Technology
Bachelor of Engineering - Logistics
Bialystok University of Technology
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