Agnieszka Rosa
Cracow,06
Summary
The ability to quickly acquire knowledge and flexibility in approaching new tasks allowed me to freely take on new professional challenges. I approach the tasks entrusted to me with determination, striving to achieve excellent results.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Customer Support Specialist
B plus B
10.2021 - 02.2024
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders
- Sales support
- Receiving and entering telephone, e-mail and direct customer orders into the system
- Preparing valuations and commercial offers in accordance with company standards
- Cooperation with sales and technical representatives
- Maintaining good relationships with customers and suppliers
Issuing invoices and corrections - Closing warehouse documents
- Settlement of payments, preparation of cash reports
- Monitoring the status of completed orders
- Helping customers, providing information and solving problems
- Collaborate with other company departments to obtain information
- Completing and organizing commercial, warehouse and transport documents
- Operation of the iBilans trading program
- Collaborated closely with finance departments to ensure timely invoicing and payment collection from customers.
Tender Management Specialist
B plus B
09.2019 - 09.2021
- Searching for inquiries, auctions and auctions on tender and purchasing platforms
- Preparing offers, valuations and completing documentation
- Conducting conversations and negotiations
- Ordering goods for the customer
- Responsibility for timely delivery according to schedules
- Searching for the best solution for the client
- Solving customer problems and difficult issues
- Improved tender response rates by tailoring proposals to client needs and requirements.
- Implemented robust quality assurance measures within the bidding process to minimize errors and enhance submission quality.
- Collaborated with cross-functional teams to ensure accurate and timely submission of tenders.
Sales and Marketing Specialist
B plus B
10.2015 - 09.2019
- Streamlined internal processes for improved efficiency, leading to higher productivity within the sales team.
- Boosted sales revenue by developing and implementing effective marketing strategies.
- Preparing valuations and negotiations
- Taking care of the company's image and brand of distributed products
- Close cooperation with other trade distributors
- Taking the initiative to enable sales
- Coordinating marketing activities Implementation of new products to the market
- Settlement of payments
Regional Sales Manager
INPLAST Sp. J.
09.2012 - 10.2014
- Strong partnerships with distributors and retailers to increase product visibility and drive sales volume.
- Analyzed competitor offerings to devise targeted sales pitches, effectively differentiating our products from competitors in the marketplace.
- Responding to sales results in the subordinate area
- Participation in the development and application of the company's sales strategy
- Preparing offers, valuations and negotiations
- Developing analysis and sales solution
- Conducting market analysis and solution to determine the results of sales activities.
- Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
Product Manager
ENBRA Polska Sp. z o.o.
07.2010 - 09.2012
- Developed comprehensive go-to-market strategies, ensuring successful product launches and brand positioning.
- Introduction to the offer of products in the field of PV solar system
- Preparation of price lists and the content of informative and key information
- Cooperation with foreign contractors from the Czech Republic, Slovakia and Lithuania
- Conducting presentations of the company's products
- Technical advice, offers preparation and valuation
- Representing the company at industry trade fairs
Assistant
Holcim Open-Pit Mines For Road Raw Materials
12.2010 - 01.2012
- Preparation of maps and cross-sections in AutoCAD
- Preparation of project content based on technical documentation
Project Assistant
SOLARPOL Polskie Centrum Energii Odnawialnej
04.2010 - 06.2010
- Preparation of technical regulations in AutoCAD
- Preparing descriptions and a list of materials for solar installations.
Education
M.D. - Environmental Engineering
AGH University of Science And Technology
Poland, Cracow 01.2004 - 04.2009
Skills
- Very good knowledge of MS Office: Word, Excel, PowerPoint, OutLook
- Knowledge of AutoCAD
- Driving license category B (active)
- Operation of office devices
- Knowledge of iBilans / Symfonia / Optima trading programs
- Organizational skill
- Team player
- Creativity
- Communication skills
Languages
Angielski
Intermediate
B1
Hiszpański
Podstawowy
A2
Certification
"European Agreement concerning the international carriage of dangerous goods by road (ADR) and the Act on the transport of dangerous goods" Training and certificate of participation, December 29, 2021
"Computer-aided design (CAD) course covering AutoCAD 2008 (issues with 2D, 3D) and the base SolidWorks'a" training institution AGH (2009r.)
"Training in the installation and selection of solar installation devices", THERMO|SOLAR Žiar s.r.o. Slovakia, 2011
Timeline
Customer Support Specialist
B plus B
10.2021 - 02.2024
Tender Management Specialist
B plus B
09.2019 - 09.2021
Sales and Marketing Specialist
B plus B
10.2015 - 09.2019
Regional Sales Manager
INPLAST Sp. J.
09.2012 - 10.2014
Assistant
Holcim Open-Pit Mines For Road Raw Materials
12.2010 - 01.2012
Product Manager
ENBRA Polska Sp. z o.o.
07.2010 - 09.2012
Project Assistant
SOLARPOL Polskie Centrum Energii Odnawialnej
04.2010 - 06.2010
M.D. - Environmental Engineering
AGH University of Science And Technology
01.2004 - 04.2009
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