Agnieszka Szczepaniak
Łódź
Overview
9
9
years of professional experience
Work history
Master Data Management Specialist
Infosys Poland
Łódz
03.2021 - Current
- Standardization of product information based on GS1 Organization requirements via internal application and SAP ERP system
- Communication with customers and other stakeholders on a daily basis
- Weekly reports creation using Power BI dashboard
- Maintenance of GTIN information based on customer’s requests and analysis of potential technical errors
- Creation of process manuals and SOP documentation
Order Management Specialist
Philips
Łódź
04.2020 - 02.2021
- Sales Order creation and end-to-end management
- Maintenance of high customer service
- Good communication with other teams and departments involved in the process
- Reporting of orders’ statuses, daily objectives and goals achieved
Order Management Specialist
Infosys Poland
05.2019 - 03.2020
- Sales Orders creation and changes in SAP
- Analysis of Phase-In, Phase-Out requests
- Daily monitoring of shipments and deliveries
- Preparation of weekly reports with statuses of the orders
- Contact with Customers via e-mail and phone communication
Senior Process Executive
Infosys Poland
04.2018 - 04.2019
- Monitoring Client's funds and promotions
- Management of user's accesses
- Preparation of weekly and ad-hoc reports
- Issue resolution connected to Customer's system
Quality SPOC
Infosys Poland
Łódź
10.2017 - 03.2018
- Daily audits on the cases processed by Team
- Preparation of weekly reports based on audits done
- Root cause analysis and preparation of action plan
- Revision of Standard Operating Procedures
Process Executive
Infosys Poland
10.2016 - 09.2017
- Purchase Orders creation and changes in SAP
- E-mail communication with Clients
- Preparation of weekly reports
- Blocked Invoices analysis and resolution
Procurement Trainee
Infosys Poland
04.2016 - 09.2016
- Purchase Orders creation and changes in SAP
- E-mail communication with Clients
Education
Master's degree - Logistics
University of Lodz
10.2017 - 12 2019
Bachelor's degree - Linguistics for Business
University of Lodz
10.2014 - 6 2017
Skills
- Good communication skills
- Attention to details
- Fast learning
- Ability to quickly adapt to new responsibilities
- Knowledge of SAP ERP system
- Good command of Microsoft Excel
Languages
English
Advanced
German
Elementary
Affiliations
- Culture of South Korea
- Mountain hiking
- Horror and fantasy literature
Timeline
Master Data Management Specialist
Infosys Poland
03.2021 - Current
Order Management Specialist
Philips
04.2020 - 02.2021
Order Management Specialist
Infosys Poland
05.2019 - 03.2020
Senior Process Executive
Infosys Poland
04.2018 - 04.2019
Quality SPOC
Infosys Poland
10.2017 - 03.2018
Master's degree - Logistics
University of Lodz
10.2017 - 12 2019
Process Executive
Infosys Poland
10.2016 - 09.2017
Procurement Trainee
Infosys Poland
04.2016 - 09.2016
Bachelor's degree - Linguistics for Business
University of Lodz
10.2014 - 6 2017
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