Ahmed Ali
Oswiesim,Małopolskie
Summary
Highly skilled professional with extensive experience in customer service and front desk operations. Demonstrates exceptional judgement, patience, and composure while maintaining organisational efficiency. Proficient in electronic switchboard operation, telephone handling, and reception area maintenance. Proficient in fundamental bookkeeping and billing operations, ensuring accuracy and efficiency in financial processes., ensuring accuracy and timeliness. Known for a positive outlook and the ability to remain calm under pressure. Career goal includes advancing within the administrative field to leverage skills in a dynamic environment.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Receptionist
Pickalbatros
Hurghada
05.2018 - 10.2020
- Oversaw and coordinated guest services across all hotel departments to ensure a seamless and exceptional guest experience.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Completed data entry tasks whilst adhering to strict deadlines.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Delivered front of house duties with warm and professional manner.
- Answered hundreds+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Answering questions about hotel facilities and about local transport, places of interest and entertainment.
- Efficiently managed the check-in and check-out procedures to ensure a smooth and welcoming experience for all guests.
- Prioritised tasks to maintain reliable service throughout peak times.
- Reduced waiting times through effective time and resource management.
Technical support engineer
HCL Technologies
Remote
12.2021 - Current
- Linux (RHCSA, RHCE, LFCS, LPIC)
- Windows Administrator
- Microsoft 365 Endpoint Administrator
- Azure Active directory ( Entra ID )
- Azure Administrator
- Streamlined communication processes between IT department and end-users, promoting better understanding of technical requirements.
- Collaborated with cross-functional teams to ensure smooth system functioning.
- Facilitated training sessions for non-technical staff members on best practices for safe computer use.
- Implemented robust security measures to protect sensitive data from potential threats.
- Stayed abreast with industry trends for proactive identification and resolution of potential challenges before they escalated into larger problems.
- Conducted thorough troubleshooting for identifying potential software issues.
- Contributed significantly to team projects by sharing insights and expertise in tech support domain.
- Shared knowledge about latest technological advancements with the team, fostering a culture of continuous learning and development.
- Performed routine system checks, ensuring swift detection of any malfunctioning components or systems.
- Achieved high levels of customer satisfaction by delivering reliable solutions within stipulated timelines.
Education
Bachelor -
South valley University
Egypt 09.2010 - 05.2015
Skills
- Good judgement
- Billing experience
- Keyboard typing speed
- Patience and composure
- Basic bookkeeping
- Electronic switchboard operation
- Front desk security protocols
- Positive outlook
- Organisational efficiency
- Telephone operation
- Reception area maintenance
- Flexible
- Customer Service
- Calm under pressure
Languages
English
Advanced (C1)
Arabic
Proficient (C2)
German
Elementary (A2)
Polish
Elementary
Timeline
Technical support engineer
HCL Technologies
12.2021 - Current
Receptionist
Pickalbatros
05.2018 - 10.2020
Bachelor -
South valley University
09.2010 - 05.2015
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