Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Ahmed Henni

Lodz

Summary

Customer Service Specialist dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general multitasks, and ready to work under pressure. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.

Overview

4
4
years of professional experience

Work History

Customer Service Advisor with English

Capita
09.2024 - 01.2025
  • Delivered exceptional customer service to English-speaking clients, handling inquiries, resolving issues, and ensuring customer satisfaction
  • Managed a high volume of customer interactions through various channels (email, phone) while maintaining quality standards
  • Demonstrated strong communication skills and a customer-focused approach to build rapport and foster positive client relationships
  • Accurately recorded customer details and resolutions in internal systems to maintain service records
  • Collaborated with team members and supervisors to improve processes and meet service-level targets
  • Assisted customers with inquiries regarding products and services.
  • Processed orders and returns to ensure smooth transactions.

Junior Customer Service Specialist

Djezzy
01.2023 - 07.2023
  • Respond to customers via phone and email, in a timely and professional manner
  • Provide accurate information about products, services, and policies
  • Resolve customer complaints and issues by identifying problems and finding appropriate solutions
  • Document customer interactions and maintain accurate records of all communications
  • Follow up with customers to ensure their issues are resolved and they are satisfied with the service

Customer Service Help (Arabic)

Mobilis
05.2022 - 11.2022
  • Assist senior customer service representatives in responding to customer inquiries via phone and email
  • Provide basic information about products and services to customers
  • Help resolve simple customer issues and escalate more complex problems to senior staff
  • Support the customer service team with administrative tasks, such as filing and data entry
  • Participate in training sessions to develop customer service skills and product knowledge
  • Maintain a friendly and professional demeanor when interacting with customers

English / Arabic translator

Djezzy
02.2021 - 08.2021
  • Translate written and spoken content from English to Arabic
  • Ensure translations are accurate, clear, and contextually appropriate
  • Maintain the original meaning and tone of the content
  • Collaborate with other translators and team members on projects
  • Stay updated on the latest translation tools and techniques

Education

Bachelor of Computer Science -

University of Lodz
01.2025

High School Diploma -

Bennabi Slimane High School
05.2022

Skills

  • Computer Skills
  • Ability to Multitask
  • Ability to Work in a Team
  • Communication Skills
  • Customer relations
  • Excel
  • Power Point
  • Word

Languages

Arabic
Native language
English
Advanced
C1
French
Advanced
C1

Personal Information

  • Date of Birth: 06/09/04
  • Nationality: Algerian

Timeline

Customer Service Advisor with English

Capita
09.2024 - 01.2025

Junior Customer Service Specialist

Djezzy
01.2023 - 07.2023

Customer Service Help (Arabic)

Mobilis
05.2022 - 11.2022

English / Arabic translator

Djezzy
02.2021 - 08.2021

High School Diploma -

Bennabi Slimane High School

Bachelor of Computer Science -

University of Lodz

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Ahmed Henni