Ahmed ElDairy

• Mentored junior team members on best practices, enhancing team efficiency and customer satisfaction.
• Managed escalated customer issues, ensuring timely and effective resolution.
• Analyzed network trace data to resolve complex technical issues, improving customer retention.
• Collaborated with cross-functional teams to align software updates with Agile principles.
• Contributed to product development meetings by providing actionable insights based on customer feedback.
• Delivered tailored support solutions to diverse client environments, minimizing operational disruptions.

• Generated and submitted invoices, ensuring accuracy and timeliness.
• Managed escalated queries from clients and hospital personnel, resolving issues promptly.
• Collaborated with internal teams to improve billing processes and customer satisfaction.

• Carried out tests to identify, report and repair bugs and glitches
• Testing applications on different devices
• Execute test cases on a variety of apps from around the world

Course curriculum :

• Designed and delivered course materials on project management, object-oriented analysis, and UML modeling.
• Guided students through testing, optimization, and software lifecycle concepts.

• Developing services using web-methods java based, with a backend Database Oracle with SQL language.

• Architected SAP solutions by prioritizing simplicity, appropriate scale, resiliency and maintainability
• Investigated new and emerging software applications to design, select, implement and use administrative information systems effectively
• Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team .