Summary
Overview
Work history
Education
Skills
Interests
Timeline
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AIJAZ WRITER

East Ham,United Kingdom

Summary

Versatile professional with excellent communication skills and a strong ability to build positive relationships with customers and colleagues. Proven track record of working effectively within teams, contributing to shared goals through reliability and collaboration. Skilled in handling enquiries, presenting information clearly, and supporting problem-solving processes. Recognised for strong organisational abilities, adaptability in fast-paced environments, and a consistent commitment to maintaining high standards of integrity.

Overview

8
8
years of professional experience
7
7
years of post-secondary education

Work history

Customer Service Representative

Learner Group
London
10.2023 - 03.2025
  • - Managing diaries for instructors, responsible for updating social media posts for the business, responding to customer complaints and enquiries.
  • - Respond promptly and professionally to customer and client enquiries via phone, email, and in-person, ensuring clear and helpful communication.
  • - Provide accurate information about the company’s products, services, policies, and procedures.
  • - Direct complex or unresolved enquiries to the appropriate department or team member for further assistance.
  • - Maintain up-to-date knowledge of company offerings to deliver informed and relevant support.
  • - Log and track enquiries using internal systems to ensure timely follow-up and resolution.
  • - Support sales, marketing, and administration by relaying customer feedback and identifying recurring questions or issues.
  • - Assist in developing and updating FAQ documents, enquiry scripts, and customer support materials.
  • - Ensure a high standard of customer service is maintained, promoting a positive image of the business at all times.

Social Media Marketing, Video Editing & Graphic Designing

Media and Entertainment
, North America & UK
05.2017 - 09.2025
  • - Graphic Designer & Video Editor in eSports organisations using Sony Vegas Pro & Adobe Photoshop (reference available on request).
  • - Part-time designing & editing work in media and entertainment businesses (reference available on request).

Education

GCSEs -

Stratford School Academy
09.2014 - 08.2019

A Levels - Business and Sociology

St Angela’s Sixth Form College
09.2019 - 08.2021

Skills

  • Communication – Strong ability to communicate clearly and effectively, both verbally and in writing, ensuring understanding across diverse audiences
  • Teamwork – Experienced in working collaboratively in team environments, contributing ideas and supporting colleagues to achieve shared goals
  • IT – Confident in using digital tools and software to complete a wide range of tasks efficiently
  • Media & Entertainment – Practical knowledge of the media industry with hands-on involvement in creative projects
  • Graphic Designing – Skilled in Adobe Photoshop and other design tools to create professional, engaging visuals
  • Graphs & Charts – Ability to present data in a clear and accessible way for analysis and decision-making
  • Video Editing – Proficient with Sony Vegas Pro and other editing software to produce polished content
  • Microsoft Office – Strong command of Word, Excel, and PowerPoint for administrative and professional tasks

Interests

Semi-professional eSports player (Present) Competing at a semi-professional level in the eSports industry, allowing for advanced teamwork and communication skills in order to achieve success in specific criteria.

Timeline

Customer Service Representative

Learner Group
10.2023 - 03.2025

A Levels - Business and Sociology

St Angela’s Sixth Form College
09.2019 - 08.2021

Social Media Marketing, Video Editing & Graphic Designing

Media and Entertainment
05.2017 - 09.2025

GCSEs -

Stratford School Academy
09.2014 - 08.2019

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AIJAZ WRITER