Akhil Muralidharan
Warsaw,Poland
Summary
Proactive, detail-oriented professional specializing in billing, customer care, and mechanical supervision. Expert in orchestrating invoicing operations, resolving customer inquiries, and ensuring precise payment processes. Proficient in collaborating with cross-functional teams to enhance operational efficiency and uphold exceptional service standards.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Quality tester
Cordon Electronics
Pruszków , warsaw
12.2024 - 01.2026
- Executed comprehensive testing procedures to identify software defects and ensure high quality standards were met.
- Reviewed and analysed test cases and results to enhance overall testing strategies and methodologies.
- Collaborated with development teams to provide feedback on product functionality and usability concerns.
Billing Specialist
Tomasz Sosnowski
Włoszczowa
01.2023 - 11.2024
- Processed billing and invoicing, ensuring accuracy and timely completion.
- Resolved billing discrepancies and assisted customers with inquiries.
Customer Care Executive
Q Connect Business Solutions
Bangalore
01.2022 - 01.2023
- Provided exceptional customer service, handling inquiries and resolving issues promptly.
- Assisted in training new team members, enhancing team efficiency.
Customer Care Executive
Tech Mahindra
Bangalore
01.2021 - 01.2022
- Addressed customer concerns and queries, ensuring positive service experience.
- Documented customer interactions and feedback for quality improvement.
Mechanical Supervisor
L&T
Nagercoil, Tamilnadu
01.2019 - 01.2021
- Supervised mechanical operations, ensuring compliance with safety protocols.
- Coordinated with cross-functional teams to optimize workflow and productivity.
Education
BE - Mechanical Engineering
01.2015 - 04.2019
- Mastered fundamentals of mechanics, thermodynamics, and materials science.
- Developed skills in design, analysis, and problem-solving.
Higher Secondary Education - Science
01.2013 - 04.2015
- Specialized in science stream subjects such as physics, chemistry, and mathematics.
- Achieved strong grades, providing a foundation for engineering studies.
Skills
- Management expertise
- Innovative thinking
- Effective communication
- Negotiation skills
- Analytical reasoning
- Analytical thinking
- Microsoft Office proficiency
- Adobe Photoshop
- CRM expertise
- Data insights
Language
Malayalam – Native
English – Proficient
Hindi – Fluent
Tamil – Fluent
Rewards
I hereby declare that the information provided in this CV is accurate to the best of my knowledge and belief. I understand that any false or misleading information may result in the rejection of my application or termination of employment if discovered at a later stage. Date: Place
Rewards
- Oct 2019 | Toyota India
- Intership at Toyota
- May 2018 | Bajaj India
- Certificate for engine Assembling
Timeline
Quality tester - Cordon Electronics
12.2024 - 01.2026
Billing Specialist - Tomasz Sosnowski
01.2023 - 11.2024
Customer Care Executive - Q Connect Business Solutions
01.2022 - 01.2023
Customer Care Executive - Tech Mahindra
01.2021 - 01.2022
Mechanical Supervisor - L&T
01.2019 - 01.2021
JCT College of Engineering and Technology - BE, Mechanical Engineering
01.2015 - 04.2019
St. Thomas School - Higher Secondary Education, Science
01.2013 - 04.2015