Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Akın Şentürk

Waiter & Barista
Ankara

Summary

Motivated Waiter and Hotel manager with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Waiter & Barista

Madam Rita Cafe & Food
01.2023 - Current
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Used cash registers and credit card machines to cash out customers.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.

Bar Waiter

James Cook Pub & Restaurant
04.2022 - 06.2022
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Ensured responsible alcohol service, adhering to local laws and regulations regarding age verification and intoxication levels.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Displayed extensive knowledge of drink ingredients, preparation techniques, glassware selection, allowing customers to make informed decisions about their orders.
  • Checked guests' identification before serving alcoholic beverages.

Hotel Manager

Benan Konak Safranbolu (Family Business)
06.2017 - 01.2022
  • Responded to customer inquiries and resolved complaints to increase satisfaction.
  • Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
  • Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Handled requests for extra linens, toiletries and other supplies.
  • Returned emptied garbage receptacles to proper locations.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Ensured accurate inventory management of hotel supplies, reducing waste and optimizing resource allocation.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Answered phone within 3 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Managed a high volume of calls, directing guests to appropriate departments and services.

Mobalytics

Gamers Net, Inc.
03.2021 - 11.2021
  • Reviewed, edited and proofread translated documents for accuracy.
  • Established long-term relationships with clients through consistent delivery of top-quality translation services tailored to their needs.
  • Interpreted conversations between foreign language-speaking clients and others.
  • Researched cultural etiquette and specific use of slang words.
  • Delivered high-quality subtitle translations for multimedia content, enhancing viewer comprehension and enjoyment.
  • Translated website content from other languages to English.

Education

No Degree - Faculty of Language, History And Geography

Ankara University
Ankara, Turkey
04.2001 -

High School Diploma -

Safranbolu Atatürk Anatolian High School
Safranbolu, Turkey
04.2001 -

Skills

  • Service prioritization
  • Interpersonal Skills
  • Team Collaboration
  • Dining area maintenance
  • Photoshop Expertise
  • Continuous Improvement
  • Excellent Communication
  • Adaptability and Flexibility
  • Menu Memorization
  • Beverage Preparation
  • MS Office expert
  • Cash Handling

Interests

Music

Photography

Mixology

Timeline

Waiter & Barista

Madam Rita Cafe & Food
01.2023 - Current

Bar Waiter

James Cook Pub & Restaurant
04.2022 - 06.2022

Mobalytics

Gamers Net, Inc.
03.2021 - 11.2021

Hotel Manager

Benan Konak Safranbolu (Family Business)
06.2017 - 01.2022

No Degree - Faculty of Language, History And Geography

Ankara University
04.2001 -

High School Diploma -

Safranbolu Atatürk Anatolian High School
04.2001 -

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Akın ŞentürkWaiter & Barista