Akshatha Kenkere Veeresh
Warsaw
Summary
Organized and dependable candidate working as a Junior Business Analyst in a leisure, travel & tourism industry. Skilled and has an intricate understanding of different processes and tools (Ms Excel, Tableau, etc).
Overview
4
4
years of professional experience
1
1
Certification
Work History
Junior Business Analyst
Carlson Wagonlit Travels
11.2021 - Current
- Provide analytical support to Project Management and leadership teams by designing and maintaining internal business processes, performance tracking and measurement systems
- Conduct detailed analysis for complex consulting problems
- Produce accurate and timely reporting and initiative tracking
- Produce scheduled and ad hoc reports and dashboards
- Create reports or dashboards from the scratch according to clients’ needs
- Prepare client business reviews
- Use existing business intelligence tools connected to CWT databases
- Lead or participate to projects to automate production processes
CUSTOMER SERVICE PROFESSIONAL
SITEL POLSKA
07.2021 - Current
- First Notice of Loss (FNOL) specialist
- Provided telephone and email technical support to a cab service’s passengers and riders, creating accident reports for riders, drivers and 3rd party, insurance talk path, etc.
Coding Instructor
Kids Coder Lab
09.2021 - 10.2021
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
- Taught diverse student population by employing various learning styles and abilities.
- Created materials and exercises to illustrate application of course concepts.
- Developed semester outlines and instructional plans for each class session to comply with stated course objectives.
CUSTOMER SERVICE PROFESSIONAL
SITEL POLSKA
01.2021 - 03.2021
- Provided telephone and e-mail technical support to users of the fitness tracker ring named 'OURA'.
Functionality QA
Testronics
10.2019 - 10.2020
- Investigated malfunctions of in-game products, tracking issues to discover the root causes and possible corrective measures.
- Collaborated with team members to test multi-platform content to verify consistent performance across platforms, during quality assurance tasks.
- Performed regression tests and completed test cycles.
- Wrote and submitted comprehensive bug reports, providing details on factors such as ease of replication, severity and other metrics, using software like JIRA and Slack.
BRAND MANAGER
05.2019 - 09.2019
- Promoted an app called 'INTERNSHAALA' and made sure it reached people.
Education
MASTER OF SCIENCE (MSc DEGREE) - TELECOMMUNCATIONS
Warsaw University of Technology
Certificate in Business for Engineers - undefined
Warsaw University of Technology Business School
2021
BACHELORS - TELECOMMUNICATION ENGINEERING
RV College of Engineering
2018
Skills
- Manual software testing – Blackbox techniques, Regression testing, etc
- HTML, CSS, JS, Python, SQL, MS OFFICE (MS Excel), Tableau, Power BI
- Data analysis, Data visualization
- Professional experience with the JIRA
- Telecommunications: Wireless networks, LTE/5G networks, TCP/IP protocols
- Customer Support
- Business Economics, Financial Management, Marketing and Sales
Certification
- Introduction to Cyber Security - Cisco
- Business Process Analyst - AirSlate
- Internship on Data Analytics - Pantech Solutions - India
- EFSET English Certificate 88/100 (C2 Proficient)
- Introduction to coding( HTML, CSS, JS) - SheCodes
Languages
Kannada
Native language
English
Proficient
C2
Timeline
Junior Business Analyst
Carlson Wagonlit Travels
11.2021 - Current
Coding Instructor
Kids Coder Lab
09.2021 - 10.2021
CUSTOMER SERVICE PROFESSIONAL
SITEL POLSKA
07.2021 - Current
CUSTOMER SERVICE PROFESSIONAL
SITEL POLSKA
01.2021 - 03.2021
Functionality QA
Testronics
10.2019 - 10.2020
BRAND MANAGER
05.2019 - 09.2019
MASTER OF SCIENCE (MSc DEGREE) - TELECOMMUNCATIONS
Warsaw University of Technology
Certificate in Business for Engineers - undefined
Warsaw University of Technology Business School
BACHELORS - TELECOMMUNICATION ENGINEERING
RV College of Engineering
- Introduction to Cyber Security - Cisco
- Business Process Analyst - AirSlate
- Internship on Data Analytics - Pantech Solutions - India
- EFSET English Certificate 88/100 (C2 Proficient)
- Introduction to coding( HTML, CSS, JS) - SheCodes
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