Akzhonas Rustem
Summary
An aviation management graduate who is genuinely enthusiastic about the airline industry and with hands-on experience in customer service. Possessing a high understanding of airline operations, airport management, and airline marketing. Capable of working in challenging environments and handling multiple tasks simultaneously. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Travel Consultant
CWT Travel Agency
11.2021 - Current
- Providing support to 20 clients daily in managing their corporate travel accounts, including offering travel solutions and making reservations for accommodations, flights, and other travel-related services, while maintaining compliance with Service Level Agreement (SLA) of over 85%;
- Managing last-minute trip changes and emergencies efficiently, ensuring Average Handling Time (AHT) of less than 1000 seconds;
- Responding promptly and efficiently to customer inquiries and generating approximately 10-20 detailed itineraries per day;
- Leveraged strategic partnerships with airlines, hotels, car rental agencies, and other suppliers to secure exclusive benefits for clients.
Sales Manager
Montblanc Brand Store
07.2021 - 10.2021
- Interacted face-to-face with average of 10-15 clients per day, ensuring high level of customer satisfaction;
- Presented and highlighted approximately 15-20 products daily to potential customers;
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability
Education
Bachelor Degree - Aviation Management
University of Information Technology And Management
Poland08.2022
Skills
- Customer Service
- Team building
- Community Networking
- Active Listening Skill
- Analytical Thinking
- Planning and Organization
Adaptability
Certification
IATA Training: Airline Customer Service
- Acquiring proficiency in airline customer service including passenger handling, baggage management, and customer relations;
- Enhancing cultural awareness and sensitivity, adjusting communication and service approaches accordingly;
- Effectively addressing customer complaints and concerns;
- Learning psychology to better interact with clients from diverse backgrounds.
Timeline
Business Travel Consultant
CWT Travel Agency
11.2021 - Current
Sales Manager
Montblanc Brand Store
07.2021 - 10.2021
Bachelor Degree - Aviation Management
University of Information Technology And Management
Similar Profiles
Girum EJIGUGirum EJIGU
Travel-consultant at Carlson Wagonlit Travel Agency (CWT)Travel-consultant at Carlson Wagonlit Travel Agency (CWT)
Michelle Leigh McGhieMichelle Leigh McGhie
Accredited Travel Counselor Defense and Government at CWT Sato TravelAccredited Travel Counselor Defense and Government at CWT Sato Travel
Erin HarpErin Harp
VIP Travel Consultant at CWT TravelVIP Travel Consultant at CWT Travel
Bharat KumarBharat Kumar
Business Travel Consultant at IGT SolutionsBusiness Travel Consultant at IGT Solutions
AAKASH SINGHAAKASH SINGH
Business Travel Consultant at Greaves Travel LLC (US Based Travel Agency)Business Travel Consultant at Greaves Travel LLC (US Based Travel Agency)