Alain Elvis Nkezabera
Kraków
Summary
I am a dependable and highly reliable individual, who is highly motivated to succeed and who is steadfastly committed to lifelong learning and professional growth. I have consistently shown throughout my work that I am willing to improve my abilities and adjust to new situations. In the workplace, my commitment is demonstrated by my proactive approach to skill development as well as my strong work ethic. My strong interpersonal abilities allow me to interact with a wide variety of people in an efficient manner, building strong bonds with clients and coworkers. I'm proud of my ability to work in collaborative settings and easily contribute to the dynamics of the team.
Overview
3
3
years of professional experience
Work History
Senior process executive
Cognizant technology solutions poland sp. zo.o
04.2023 - Current
- Process Analysis and Optimization for clients on privacy policies specifically for youtube
- Implement process improvements to streamline operations and ensure adherence to quality standards
- Monitor performance metrics and implement corrective actions to address deviations from established standards to clients
- Generate regular reports on key performance indicators, by taking actions on privacy policies for clients specifically on youtube
- Provide regular updates on process improvements and gather feedback to drive client satisfaction on youtube
Human resources associate manager
Amazon corporate services poland sp.zo.o.
11.2021 - 11.2022
- Hiring employees for amazon mostly bases in France
- Helping employees understanding and explaining their pay slips
- Planning and putting into action employees monthly schedule
- Validating day off and both planned and unplanned holidays using and following company policies explaining company policies and training employees
- Coding employee absences using bodet
Customer service specialist
Amazon corporate services poland sp.zo.o.
04.2021 - 10.2021
- Handling Customer complaints and Assist customers with their orders making sure they receive their orders as soon as possible and making sure customers receive their orders in perfect condition
- Helping customers to order products using the amazon website Supports all customer disputes regarding standard return transactions, short shipments, and ensures fast resolution in collaboration with other internal departments
Education
Bachelor of Science in Business Management -
University of Commerce and Services
Skills
- Customer Support
- SAP CRM
- SalesforceCom
- JavaScript Frameworks
- Swimming
- Zendesk
- Management
- Time Management
- Corporate Services
- Microsoft Office
- Customer Service
- Planning
- Collaboration
Languages
English
Proficient
C2
French
Proficient
C2
Polish
Intermediate
B1
kinyarwanda
Proficient
C2
Timeline
Senior process executive
Cognizant technology solutions poland sp. zo.o
04.2023 - Current
Human resources associate manager
Amazon corporate services poland sp.zo.o.
11.2021 - 11.2022
Customer service specialist
Amazon corporate services poland sp.zo.o.
04.2021 - 10.2021
Bachelor of Science in Business Management -
University of Commerce and Services
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