Alan Milczarek
Saskatoon
Summary
Hardworking and passionate job seeker with strong organizational skills eager to learn new things and ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Banquet Porter
Trident Hotel
10.2022 - 04.2024
- Have full knowledge of beverage lists and promotions, menu items and preparation methods
- Follow all Hotel Service Standards
- Sets up all meeting rooms to the specifications of the guest
- Maintain the highest standards of cleanliness and sanitation throughout the banquet function space, pre-function space, and storage areas to include the carpet, walls, walks, doors, windows, heating/air conditioning units
- Assisted in the training and mentoring of new banquet porters, sharing best practices and helping them acclimate to the role.
- Collaborated with catering staff to synchronize food service timing for optimal guest experience.
- Quickly and efficiently retrieves all materials needed for setup of banquet facilities, including those events outside of normal convention space
- Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere
- Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely banquet service
- Maintains safe and sanitary conditions in all banquet service areas and for all banquet service equipment
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Follows company standards of hospitality
- Demonstrate full knowledge of banquet areas and keep banquet service areas properly stocked and cleaned
Front Desk Receptionist
Sneem Hotel
05.2022 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Hotel Receptionist
Hotel Podklasztorze
01.2022 - 04.2022
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Completed late check-ins and directed guests to rooms and facilities.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
- Contributed to a positive work environment by maintaining a professional demeanor and collaborating effectively with team members across departments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Storekeeper
BAUR Versand
10.2020 - 12.2021
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Checked inventory and selected products from specific locations based upon availability.
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
- Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
- Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
- Picked and packed order items.
- Tagged merchandise and neatly stocked on shelves and display areas.
Hotel Receptionist
SAVOY Hotel
12.2019 - 06.2020
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered phone within minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
Hotel Front Desk Clerk
JESTER Hotel
10.2017 - 04.2019
- Indoor and outdoor foldable LED screen installation for rentals
- Live event staff including camera operation, sound system support, scene crew support
- LED screen maintenance including cleaning and wiring upkeep
- Plotter & printer operations for event promotional materials.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
Printer Assistant
Aniflex
10.2015 - 08.2017
- Performed regular printer maintenance tasks, extending equipment lifespan and preserving optimal performance levels.
- Supported the design team with pre-press activities such as file preparation, proofreading, and layout adjustments.
- Set up and operated printing press machines.
- Promptly removed completed loads from press.
- Checked job information at each press to verify that correct ink was delivered.
- Loaded and positioned unprinted materials.
- Prepared and operated offset printing press for maximum efficiency and production.
- Mixed and poured paint and color mixtures into reservoirs.
- Examined bindery products for quality issues, such as imperfect bindings, loose pages or uncut threads and corrected problems prior to customer delivery.
Hotel Waiter
Rewita Waplewo
08.2014 - 09.2014
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
- Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
- Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Kept work environments, equipment and trays clean and sanitized for guests.
Housekeeper
Rewita Koscielisko
05.2013 - 06.2013
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
Bachelor of Science - National Security Studies
Military University Of Land Forces
Wroclaw, Poland07.2020
Hotel Management Diploma - Hospitality Administration And Management
Staszic Secondary School Complex
Opoczno, Poland05.2015
Skills
- Customer service focus
- Banquet service etiquette
- Computer Skills
- Verbal and written communication
- File Management
- Administrative Support
- Document Management
- Appointment Scheduling
- Problem-solving skills
- Telephone Etiquette
- Office Organization
- Hospitality services
Primary Assets
True, True, English, Polish, Strong work ethic and problem solving skills for complex technical problems, Ability to work under pressure, meeting deadlines
Personal Information
Relocation: Willing to relocate nationwide
References
References available upon request
Timeline
Banquet Porter
Trident Hotel
10.2022 - 04.2024
Front Desk Receptionist
Sneem Hotel
05.2022 - 09.2022
Hotel Receptionist
Hotel Podklasztorze
01.2022 - 04.2022
Storekeeper
BAUR Versand
10.2020 - 12.2021
Hotel Receptionist
SAVOY Hotel
12.2019 - 06.2020
Hotel Front Desk Clerk
JESTER Hotel
10.2017 - 04.2019
Printer Assistant
Aniflex
10.2015 - 08.2017
Hotel Waiter
Rewita Waplewo
08.2014 - 09.2014
Housekeeper
Rewita Koscielisko
05.2013 - 06.2013
Bachelor of Science - National Security Studies
Military University Of Land Forces
Hotel Management Diploma - Hospitality Administration And Management
Staszic Secondary School Complex
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