Alan Panashe Mashiri
Warsaw
Summary
A highly qualified customer service representative who holds a BSC Nursing Science degree from Vincent Pol University in Lublin. Native English speaker with Microsoft Packages proficiency, highly skilled in managing reservations, telephone calls, and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. A warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver a positive guest experience. Fast learner who is willing to take up a challenging career to provide excellent customer service and contribute to the success of the Company.
Overview
1
1
year of professional experience
1
1
Certification
Work History
FRONT DESK REPRESENTATIVE
MIDLANDS HOTEL
Gweru, Zimbabwe
01.2021 - 04.2021
- Scheduled meetings and managed calendars for all clients
- Fielded customer services questions and routed calls for all clients
- Answered and redirected all incoming calls and messages
- Received and distributed letters and packages
- Prepared outgoing mails by drafting correspondence
- Kept updated records and files
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
CUSTOMER SERVICEREPRESENTATIVE
ECONET WIRELESS ZIMBABWE
Gweru ,Zimbabwe
02.2019 - 09.2019
- Gathered the concerns of all clients and forwarded materials to apt team and other departments
- Addressed basic customer concerns throughout the week
- Maintained customer database to ensure accurate information
- Followed up on sales led by phone calls and electronic mails
- Coordinated post sales customer surveys
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
Bachelor of Science - Nursing Science
Vincent Pol University
Lublin , Poland07.2022
Skills
- CORE SKILLS
- Filing and Organizing
- Leadership abilities
- Good Communication Skills
- TECHNICAL SKILLS
- Administration
- Customer Service
- IT Help Desk
- Presentation
- COMPUTER SKILLS
- Microsoft Packages Literacy
- Online Bookings Management
- Registration Services
- Customer Accounts Management
Certification
BSC NURSING SCIENCE
Languages
English
Native language
Polish
Beginner
A1
Timeline
FRONT DESK REPRESENTATIVE
MIDLANDS HOTEL
01.2021 - 04.2021
CUSTOMER SERVICEREPRESENTATIVE
ECONET WIRELESS ZIMBABWE
02.2019 - 09.2019
Bachelor of Science - Nursing Science
Vincent Pol University
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