Summary
Work History
Education
Skills
Languages
Timeline
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Alazer Dirbisa

Warsaw

Summary

Finance and customer service professional with a strong foundation in compliance, financial investigations, and data analysis within the banking sector. Experienced in transaction monitoring, reporting, and maintaining audit standards, I am known for my attention to detail and ability to navigate complex financial tasks within regulated environments. Proficient in MS Office and dedicated to supporting team goals, I bring a customer-focused approach to financial operations and a commitment to process improvement.

Work History

Technical Support Specialist

Foundever
  • Managed complex client inquiries, ensuring prompt, accurate responses and maintaining high levels of client satisfaction
  • Tracked and reported on customer interactions, identifying trends to improve service processes
  • Collaborated with teams to improve internal reporting accuracy and ensure the timely delivery of client feedback
  • Monitored performance metrics and generated detailed reports to assist management in decision-making
  • Resolved 45 technical support inquiries per day.

Operation Speclaistes

VFS Global
  • Delivered exceptional service by efficiently managing visa application processes and addressing client inquiries, ensuring a seamless customer experience.
  • Coordinated daily operational tasks, including data verification, application processing, and documentation review, adhering to company policies and visa requirements.
  • Ensured compliance with regulatory and client-specific guidelines, maintaining a high standard of accuracy and confidentiality in all operations.
  • Prepared detailed reports on operational performance and maintained comprehensive records to support audits and client reviews.
  • Utilized internal systems and tools to manage workflows efficiently, including data entry, tracking, and reporting.

Anti Money Laundering Speclaistes

Commercial Bank of Ethiopia
  • Reviewed and analyzed transactions and financial records to detect unusual patterns, helping to prevent fraud and financial crime
  • Monitored account activities to ensure compliance with Anti-Money Laundering (AML) laws, keeping the bank aligned with regulatory standards
  • Conducted regular risk assessments to identify high-risk accounts and transactions, taking steps to minimize potential risks
  • Organized and reviewed large sets of data to support investigations and improve security measures
  • Collaborated with team members on special cases, preparing reports and sharing findings with management
  • Mitigated financial risks, performing periodic reviews of existing clients'' profiles to validate their continued compliance with established policies.

Education

MBA - Management

Vistula University

BBA - Business Administration (Marketing & Economics)

Pandit Deendayal Energy University

Skills

  • MS Office skills
  • Asset management
  • Excel for data analysis and reporting
  • Familiarity with AML
  • Risk assessments
  • Compliance policies
  • Compliance Research
  • Controls
  • Analyzing large datasets
  • Financial Crime Analyst
  • Supporting decision-making
  • Handling client inquiries
  • Resolving issues effectively
  • Delivering a positive customer experience
  • Anti-bribery
  • Highly Motivated
  • Special reporting tasks
  • Collaborative approach
  • Organizational efficiency
  • Highly Responsible

Languages

English

Timeline

Technical Support Specialist

Foundever

Operation Speclaistes

VFS Global

Anti Money Laundering Speclaistes

Commercial Bank of Ethiopia

MBA - Management

Vistula University

BBA - Business Administration (Marketing & Economics)

Pandit Deendayal Energy University

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Alazer Dirbisa