Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
Generic
Albert Tapala

Albert Tapala

Lodz

Overview

4
4
years of professional experience

Work History

Brokerage Rater With French

UPS
10.2022 - Current
  • Input transfer data into system and manually updated accounting and certificate records.
  • Documented security transactions such as purchases, sales and conversions to create in-depth database of clients and transactions completed.
  • Work with customs documents in French and English
  • Liaising with other departments and customer
  • Continuous study of new topics about customs law, new instructions, tariffs etc.
  • Work with MS Office (Word, Excel, Teams, Outlook, OneNote)
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Working within tight deadlines and a fast-paced environment.

Customer Support Specialist

SoftCorp
07.2019 - 07.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Responded to customer calls and emails to answer questions about products and services
  • Completed 100-120 new orders per day
  • Provided customer support to internal and external customers
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management
  • Responded to customer requests for products, services, and company information
  • Utilized customer service software to manage interactions and track customer satisfaction
  • Work with customers across multiple channels (phone, chat, email)
  • Cooperation with other departments
  • Translation from Russian to Polish
  • Assistance with hiring new specialists
  • Coaching of new specialists

Education

Bachelor - International Relations

University of Lodz
Lodz, Poland
10.2023

Skills

  • Languages
  • Strong at MS Office
  • Strong communication skills both written and verbal
  • Knowledge of french customs law
  • Basic technical knowledge
  • Multitasking
  • Customer support
  • Solving problems and conflicts
  • Stress resistance
  • Working with deadlines
  • Experience of working in night shifts and 12-hours shifts
  • Experience in brokerage rating

Hobbies

History

Writing

Music

Politics

Biology & psychology

Cycling & football

Poker

Video games

TRPG

Languages

Polish
Native language
French
Upper intermediate
B2
English
Upper intermediate
B2
Russian
Proficient
C2
German
Elementary
A2

Timeline

Brokerage Rater With French

UPS
10.2022 - Current

Customer Support Specialist

SoftCorp
07.2019 - 07.2022

Bachelor - International Relations

University of Lodz

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Albert Tapala