Albert Tapala
Lodz
Overview
4
4
years of professional experience
Work History
Brokerage Rater With French
UPS
Lodz, Poland
10.2022 - Current
- Input transfer data into system and manually updated accounting and certificate records.
- Documented security transactions such as purchases, sales and conversions to create in-depth database of clients and transactions completed.
- Work with customs documents in French and English
- Liaising with other departments and customer
- Continuous study of new topics about customs law, new instructions, tariffs etc.
- Work with MS Office (Word, Excel, Teams, Outlook, OneNote)
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Working within tight deadlines and a fast-paced environment.
Customer Support Specialist
SoftCorp
Minsk, Belarus
07.2019 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer calls and emails to answer questions about products and services
- Completed 100-120 new orders per day
- Provided customer support to internal and external customers
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Responded to customer requests for products, services, and company information
- Utilized customer service software to manage interactions and track customer satisfaction
- Work with customers across multiple channels (phone, chat, email)
- Cooperation with other departments
- Translation from Russian to Polish
- Assistance with hiring new specialists
- Coaching of new specialists
Education
Bachelor - International Relations
University of Lodz
Lodz, Poland10.2023
Skills
- Languages
- Strong at MS Office
- Strong communication skills both written and verbal
- Knowledge of french customs law
- Basic technical knowledge
- Multitasking
- Customer support
- Solving problems and conflicts
- Stress resistance
- Working with deadlines
- Experience of working in night shifts and 12-hours shifts
- Experience in brokerage rating
Hobbies
History
Writing
Music
Politics
Biology & psychology
Cycling & football
Poker
Video games
TRPG
Languages
Polish
Native language
French
Upper intermediate
B2
English
Upper intermediate
B2
Russian
Proficient
C2
German
Elementary
A2
Timeline
Brokerage Rater With French
UPS
10.2022 - Current
Customer Support Specialist
SoftCorp
07.2019 - 07.2022
Bachelor - International Relations
University of Lodz