Albertina Kalonje

Resolved our employees' HR requests throughout the whole employee life-cycle: from onboarding new hires,Transitioning period, and through workforce administration to exit administration

• Supported various HR functions including systems management, administration, verification, policies, payroll, rewards, performance, and talent.
• Collaborated with EMEA HR team for comprehensive HR support.
• Conducted quality assurance testing to improve HR processes. Performed payroll and benefits administration.
• Contributed to HR projects and provided data analysis.
• Managed project documentation and SharePoint repository.
• Defined processes for international benefits delivery aligned with global strategy and Ad Hoc Participating in different benefit projects for payroll..
• Configured systems based on client requirements and offboarding employee lave records and informing stakeholders.
• Assisted in project management and participated in benefit projects for payroll.
• Facilitated client transition processes smoothly.
• Generated reports using data extraction tools Example JIRA,SAP and many more to meet client needs.
• Gathered feedback for continuous improvement and implemented changes.
• Developed benefits systems for new client projects based on plan rules.

• Developing and implementing processes, procedures, or methods to improve efficiency and productivity in creating quotations.
• Ensuring that all regulations are followed and reporting any violations to management.
• Conduct audits of current processes to identify opportunities for improvement.
• Developing or modifying policies, procedures, and protocols for new or existing programs Training staff on new or updated processes to ensure effective implementation.
• Analyzing data to identify trends or suggest improvements to processes.
• Coordinating with other departments to ensure that information is accurate and up to date.
• Communicating process changes to all affected parties such as customers, suppliers, vendors, employees, etc.
• Develop computer programs to automate processes
• Maximized revenue potential through diligent market analysis and identification of growth opportunities in emerging markets.
• Evaluated ongoing processes for possible enhancements and beneficial changes to best practices.

• Effectively solving customers inquiries from US/CA/AU/GB/FR through phone calls ,emails and chats using several internal resources regarding Square, like sales force,Jira etc
• Identified and resolved discrepancies in client sales, deposits, and inventory imports.
• Managed incident resolution process, keeping customers informed of progress.
• Ensured prompt response and resolution of problems within service level agreements.
• Tested new functionalities to enhance customer experience and offering ideas for performance improvement during staff meetings
• Assisted with payment process requests and analysis for further support.
• Advocated for customers by suggesting improvements in processes, policies, and products.
• Utilized internal tools and software to find solutions for complex inquiries.
• Troubleshooted software and hardware issues for merchants collaborated with technical team for complex inquires such as bugs and feature requests.
• Assisted merchants in tracking delayed or lost orders and payments.
• Provided customer service for merchant queries, achieving high satisfaction ratings obtaining the an achievement of being the best Agent.
• Contributed to sales targets by upselling and suggesting products based on customer preferences by promoting surveys.

• Assisted HR managers with recruitment, record maintenance, and payroll processing, and provide clerical support to all employees.
• Maintains accurate and up-to-date human resource files, records, and documentation.
• Screened applicant resumes and coordinated both phone and in-person interviews.
• Maintained office supplies, distributed mail, and process invoices for payment
• Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration
• Answered and redirected incoming phone calls for office.
• Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
• Coordinated itineraries and scheduled appointments for human resources staff.
• Supported coordination of benefits open enrollment activities and process.