Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alejandro De La Paz Melian

Alejandro De La Paz Melian

Wroclaw,02

Summary

I am a highly motivated, responsible and hard working individual.

I have excellent interpersonal skills and a great eye to detail.

I always strive to achieve the highest standard possible at any task I am presented with.

Overview

4
4
years of professional experience

Work History

Dispatch Specialist

QIAGEN
05.2022 - Current
  • Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
  • Utilized customer feedback to improve customer service.
  • Scheduled and organized delivery routes.
  • Spearheaded an initiative to improve dispatcher response times during peak hours, resulting in greater customer satisfaction and reduced call abandonment rates.
  • Reduced response times for emergency calls by improving dispatch protocols and procedures.

Order Fulfilment CC Management

BD
11.2021 - 05.2022
  • Applied effective time management techniques to meet tight deadlines.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.

Senior Customer Service Representative

ACN
08.2020 - 10.2021
  • Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
  • Leveraged consistent, successful strategies to meet and exceed performance goals.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collaborated with production and shipping teams to determine likely timetables and organize efficient deliveries.
  • Proactively identified potential problems or obstacles related to customer needs before they arose.

Education

GM - CFGM Tech Equipment And Electrical Installations

IES Valle De Guerra
Santa Cruz De Tenerife
09.2008

GM - Technician in Electronic Equipment & Sound Systems

IES San Juan Bosco
Santa Cruz De Tenerife
12.2006

High School Diploma -

IES Decroly
Santa Cruz De Tenerife
09.2004

Skills

  • Workload Management
  • Work Crew Dispatch
  • Material Distribution
  • Service Requests
  • Critical Thinking
  • Schedule Coordination
  • Scheduling proficiency
  • Work Order Preparations
  • Data Entry

Languages

Spanish
Native language
English
Advanced
C1
French
Intermediate
B1
Polish
Elementary
A2

Timeline

Dispatch Specialist

QIAGEN
05.2022 - Current

Order Fulfilment CC Management

BD
11.2021 - 05.2022

Senior Customer Service Representative

ACN
08.2020 - 10.2021

GM - CFGM Tech Equipment And Electrical Installations

IES Valle De Guerra

GM - Technician in Electronic Equipment & Sound Systems

IES San Juan Bosco

High School Diploma -

IES Decroly

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Alejandro De La Paz Melian