Aleksander Dmowski
CUSTOMER OPERATIONS | PROCESS IMPROVEMENT | AI & AUTOMATION
Warsaw
Profil zawodowy
Customer Service and Operations Specialist with 7+ years of experience in international e-commerce, logistics, and customer support operations. Over the past three years, I supported one of the company's largest international clients, developing expertise in stakeholder management, operational problem-solving, and cross-functional collaboration.
Experienced in process improvement, workflow optimization, reporting, and leveraging AI tools, Excel, VBA, and Power Query to reduce manual work and improve operational efficiency. Skilled in customer operations, data analysis, and managing complex logistics and customer service challenges in fast-paced international environments.
Passionate about AI, automation, and process optimization.
Podsumowanie
10
10
years of professional experience
Doświadczenie
Customer Service Specialist and Sales Support
Spring GDS
Warsaw
2021.11 - Current
- Manage complex customer and logistics cases across multiple delivery networks and partners.
- Managed end-to-end customer support and claims processes, coordinating investigations with warehouses and international logistics partners to ensure timely resolution.
- Create reports, operational summaries, and documentation supporting daily business activities.
- Build and maintain strong relationships with key stakeholders and business partners.
- Participate in cross-functional projects supporting operational excellence and service quality improvements.
- Collaborate with internal departments and external partners to resolve operational issues efficiently.
- Support process improvement initiatives focused on reducing manual workload and increasing operational efficiency.
- Utilize AI tools to streamline daily operations, information analysis, and process optimization.
Warehouse Employee
PaperConcept
Warsaw
2020.10 - 2021.11
- Warehouse operations, inventory management and order fulfillment.
Logistics Specialist & Team Coordinator
Hive
Warsaw
2019.06 - 2020.04
- Coordinated logistics operations related to shared electric scooters.
- Managed operational workflows and resource allocation.
- Supported process improvements and transportation planning.
Aircraft Ground Handling Worker (Sorting Office)
LS Airport Services S.A.
Warsaw
2018.03 - 2019.02
- Supported ground handling operations at Warsaw Chopin Airport.
- Ensured timely and compliant processing of aircraft-related operations.
Customer Service Advisor
Grupa PZU S.A.
Warsaw
2016.04 - 2017.09
- Delivered customer support across multiple assistance services.
- Coordinated customer cases and external service providers.
- Processed operational and cost-related information.
Umiejętności
- Customer Operations & Support
- Stakeholder Management
- E-commerce Operations
- Process Improvement & Automation
- Workflow Optimization
- Operational & Data Analysis
- Microsoft Excel (Advanced) Power Query VBA
- AI Tools (ChatGPT, Claude, Gemini)
- CRM & Customer Support Systems Salesforce
- Reporting & Cross-Functional Collaboration
Certifications & Professional Development
- Advanced Training in Cybersecurity (565 hours): RED Team Specialist, HackerU
- Google Skills of Tomorrow: AI 3.0
- Continuous self-development in Generative AI, Process Automation, BI tools (PBI, SQL)
Osiągnięcia
- Resolved recurring delivery issues by implementing a new international delivery process for Italy and Switzerland.
- VBA automation for pre-alert processing.
- Developed an AI-assisted Python script for shipment monitoring.
- Developed an end-to-end Holiday Planner application using AI, replacing multiple manual Excel files.
- Developed a fully functional website from scratch using AI-assisted tools.
- Developed an online game server using AI and open-source libraries and GitHub repositories.
Languages
Polish
First language
English
Upper intermediate
B2
German
Elementary
A2
Oś czasu
Customer Service Specialist and Sales Support
Spring GDS
2021.11 - Current
Warehouse Employee
PaperConcept
2020.10 - 2021.11
Logistics Specialist & Team Coordinator
Hive
2019.06 - 2020.04
Aircraft Ground Handling Worker (Sorting Office)
LS Airport Services S.A.
2018.03 - 2019.02
Customer Service Advisor
Grupa PZU S.A.
2016.04 - 2017.09