Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic
Aleksander Wójcicki

Aleksander Wójcicki

Warszawa

Summary

Versatile and detail-oriented professional with hands-on experience in finance, IT support, and customer service across international corporate and retail environments. Proven track record in resolving complex invoice disputes, managing month-end closings, and delivering second-level technical support — including for a major client in the automotive industry. Comfortable working with ERP systems (SAP, proprietary platforms), managing cross-functional communication, and supporting both internal teams and external customers. Quick to adapt, eager to learn, and always ready to roll up sleeves to solve problems efficiently. Brings a strong mix of analytical thinking, technical know-how, and human-centered service.

Overview

8
8
years of professional experience

Work History

RTR Accountant

Accenture
06.2023 - Current
  • Handled vehicle configuration processes for an automotive client using SAP, Mainframe, and Fleetcalc systems.
  • Verified incoming offers and technical specifications, ensuring completeness and accuracy of vehicle BOMs (Stückliste).
  • Manually calculated costs for missing components (e.g. engine, transmission) and integrated them into final vehicle pricing.
  • Managed pricing and configuration of CKD (Completely Knocked Down) vehicles – including special-purpose units – for international markets, particularly Algeria.
  • Analyzed and validated component-level (Kaufteile) costs using OneERP, ensuring cost accuracy across complex configurations.
  • Oversaw offer workflows and approval processes via PROQ, coordinating with stakeholders to confirm technical and financial data.
  • Monitored internal orders and cost centers within SAP, driving cost transparency and supporting program-level tracking.
  • Contributed to month-end closing and budgeting activities through detailed reporting on cost deviations and risk assessments.

Level 2 IT support engineer

Accenture
03.2020 - 06.2023
  • Provided second-level IT support for a global client in the automotive sector, handling escalated technical incidents and service requests.
  • Troubleshot and resolved hardware, software, and network issues related to engineering workstations, diagnostic tools, and specialized automotive applications.
  • Supported users working in production plants, and office environments, both on-site and remotely.
  • Worked closely with first-level support, infrastructure teams, and vendors to ensure quick resolution of incidents within SLA targets.
  • Managed user accounts, permissions, and group policies using Active Directory and related tools.
  • Documented solutions and contributed to internal knowledge bases to streamline future issue resolution.

Dispute Specialist

Accenture
03.2019 - 02.2020
  • Handled customer invoice disputes by reviewing billing discrepancies and issuing credit notes or invoice corrections as needed.
  • Acted as a point of contact for clients raising billing concerns, ensuring timely and accurate resolution of each case.
  • Collaborated with finance, sales, and customer service departments to investigate the root causes of disputes and implement corrective actions.
  • Maintained detailed records of each case in internal systems, ensuring full compliance with company policies and audit requirements.
  • Analyzed recurring issues to identify trends and propose improvements to billing processes and customer communication.

Billing clerk

Accenture
09.2018 - 03.2019
  • Verified accuracy of billing data, correcting any identified errors.
  • Ensured accuracy for all client invoices through meticulous data entry.
  • Maintained compliance with company policies whilst processing adjustments and credits to customers’ accounts.

Shop assistant

Kaufhaus Stolz
06.2018 - 08.2018

Shop assistant

Kaufhaus Stolz
07.2017 - 09.2017

Education

Master's Degree - Finance and Accounting

Uniwersytet Warszawski
07-2022

Bachelor - Language teaching

Uniwersytet Warszawski
07-2018

Skills

  • Second Level IT Support
  • SAP (FI/CO, user-level operations)
  • ERP Systems (finance and operations)
  • Microsoft 365 (Excel, Outlook, Teams, Word, PowerPoint)
  • Month-End & Year-End Closing
  • Financial Reporting & Variance Analysis
  • Invoice Dispute Management & Corrections
  • Strong Analytical Thinking
  • Problem-Solving Under Pressure
  • Effective Cross-Team Communication
  • Attention to Detail
  • Process Improvement Mindset
  • Fast Learner & Tech-Savvy
  • Customer-Centric Approach
  • Adaptable in Fast-Paced Environments

LANGUAGES

English - Fluent
German - Fluent

Timeline

RTR Accountant

Accenture
06.2023 - Current

Level 2 IT support engineer

Accenture
03.2020 - 06.2023

Dispute Specialist

Accenture
03.2019 - 02.2020

Billing clerk

Accenture
09.2018 - 03.2019

Shop assistant

Kaufhaus Stolz
06.2018 - 08.2018

Shop assistant

Kaufhaus Stolz
07.2017 - 09.2017

Master's Degree - Finance and Accounting

Uniwersytet Warszawski

Bachelor - Language teaching

Uniwersytet Warszawski
Aleksander Wójcicki