Aleksander Wójcicki
Warszawa
Summary
Versatile and detail-oriented professional with hands-on experience in finance, IT support, and customer service across international corporate and retail environments. Proven track record in resolving complex invoice disputes, managing month-end closings, and delivering second-level technical support — including for a major client in the automotive industry. Comfortable working with ERP systems (SAP, proprietary platforms), managing cross-functional communication, and supporting both internal teams and external customers. Quick to adapt, eager to learn, and always ready to roll up sleeves to solve problems efficiently. Brings a strong mix of analytical thinking, technical know-how, and human-centered service.
Overview
8
8
years of professional experience
Work History
RTR Accountant
Accenture
06.2023 - Current
- Handled vehicle configuration processes for an automotive client using SAP, Mainframe, and Fleetcalc systems.
- Verified incoming offers and technical specifications, ensuring completeness and accuracy of vehicle BOMs (Stückliste).
- Manually calculated costs for missing components (e.g. engine, transmission) and integrated them into final vehicle pricing.
- Managed pricing and configuration of CKD (Completely Knocked Down) vehicles – including special-purpose units – for international markets, particularly Algeria.
- Analyzed and validated component-level (Kaufteile) costs using OneERP, ensuring cost accuracy across complex configurations.
- Oversaw offer workflows and approval processes via PROQ, coordinating with stakeholders to confirm technical and financial data.
- Monitored internal orders and cost centers within SAP, driving cost transparency and supporting program-level tracking.
- Contributed to month-end closing and budgeting activities through detailed reporting on cost deviations and risk assessments.
Level 2 IT support engineer
Accenture
03.2020 - 06.2023
- Provided second-level IT support for a global client in the automotive sector, handling escalated technical incidents and service requests.
- Troubleshot and resolved hardware, software, and network issues related to engineering workstations, diagnostic tools, and specialized automotive applications.
- Supported users working in production plants, and office environments, both on-site and remotely.
- Worked closely with first-level support, infrastructure teams, and vendors to ensure quick resolution of incidents within SLA targets.
- Managed user accounts, permissions, and group policies using Active Directory and related tools.
- Documented solutions and contributed to internal knowledge bases to streamline future issue resolution.
Dispute Specialist
Accenture
03.2019 - 02.2020
- Handled customer invoice disputes by reviewing billing discrepancies and issuing credit notes or invoice corrections as needed.
- Acted as a point of contact for clients raising billing concerns, ensuring timely and accurate resolution of each case.
- Collaborated with finance, sales, and customer service departments to investigate the root causes of disputes and implement corrective actions.
- Maintained detailed records of each case in internal systems, ensuring full compliance with company policies and audit requirements.
- Analyzed recurring issues to identify trends and propose improvements to billing processes and customer communication.
Billing clerk
Accenture
09.2018 - 03.2019
- Verified accuracy of billing data, correcting any identified errors.
- Ensured accuracy for all client invoices through meticulous data entry.
- Maintained compliance with company policies whilst processing adjustments and credits to customers’ accounts.
Shop assistant
Kaufhaus Stolz
06.2018 - 08.2018
Shop assistant
Kaufhaus Stolz
07.2017 - 09.2017
Education
Master's Degree - Finance and Accounting
Uniwersytet Warszawski
07-2022
Bachelor - Language teaching
Uniwersytet Warszawski
07-2018
Skills
- Second Level IT Support
- SAP (FI/CO, user-level operations)
- ERP Systems (finance and operations)
- Microsoft 365 (Excel, Outlook, Teams, Word, PowerPoint)
- Month-End & Year-End Closing
- Financial Reporting & Variance Analysis
- Invoice Dispute Management & Corrections
- Strong Analytical Thinking
- Problem-Solving Under Pressure
- Effective Cross-Team Communication
- Attention to Detail
- Process Improvement Mindset
- Fast Learner & Tech-Savvy
- Customer-Centric Approach
- Adaptable in Fast-Paced Environments
LANGUAGES
English - Fluent
German - Fluent
Timeline
RTR Accountant
Accenture
06.2023 - Current
Level 2 IT support engineer
Accenture
03.2020 - 06.2023
Dispute Specialist
Accenture
03.2019 - 02.2020
Billing clerk
Accenture
09.2018 - 03.2019
Shop assistant
Kaufhaus Stolz
06.2018 - 08.2018
Shop assistant
Kaufhaus Stolz
07.2017 - 09.2017
Master's Degree - Finance and Accounting
Uniwersytet Warszawski
Bachelor - Language teaching
Uniwersytet Warszawski
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