Aleksandra Barsow
Gdansk,22
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level HR Trainee position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Shift Manager
Homla
06.2022 - 06.2023
- Trained and mentored new employees to maximize team performance
- Kept employees operating productively and working on task to meet business and customer needs
- Worked closely with team members to schedule breaks and shifts to meet state regulations
- Coached crew members to optimize performance and motivate toward more efficient work
- Tracked receipts, employee hours, and inventory movements
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
- Adhered to company standards and compliance requirements for operations and cleanliness of areas
- Opened and closed location and monitored shift changes to uphold successful operations strategies
- Evaluated employee performance and conveyed constructive feedback to improve skills
HR Intern
Perspecta
07.2022 - 10.2022
- Created and updated tracking spreadsheets using MS Excel
- Answered phone and performed clerical duties to assist human resources department
- Developed strong written and verbal communication skills
- Created and delivered HR training sessions to people about stereotypes
- Assisted with performance evaluations and identified areas for improvement to provide opportunities for growth
Customer Advisor
Homla
10.2021 - 06.2022
- Participated in interactive training programs to expand knowledge of company products and policies
- Answered customer service inquiries via telephone, email to address customer needs and promote optimum outcomes
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics
- Analyzed customer feedback and generated reports to identify trends and opportunities for improvement
- Assisted customers with product selection and troubleshooting, providing accurate information and guidance to foster satisfaction
- Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction
Education
Master of Psychology - Organizational Psychology, Management, and Marketing
University of Gdańsk
Gdańsk2023
Skills
- Team Building
- Dependable and Responsible
- Creative merchandising
- Critical Thinking
- Attention to Detail
- Staff Management
Accomplishments
I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
Timeline
HR Intern
Perspecta
07.2022 - 10.2022
Shift Manager
Homla
06.2022 - 06.2023
Customer Advisor
Homla
10.2021 - 06.2022
Master of Psychology - Organizational Psychology, Management, and Marketing
University of Gdańsk
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