Aleksandra Ekiert
Beauty Advisor & Sales Manager
Warsaw
Summary
- Attentive and dedicated sales assistant with experience in retail companies.
- Positive and friendly individual with a passion for ensuring customers receive the highest quality of customer service.
- Strong communication skills with the ability to upsell products and deliver an outstanding service that keeps customers returning time and again.
- Seeking role within a company that value their employees and offers a challenging but progressive environment.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Beauty Advisor and Customer Experience Manager
Sephora Polska
Warsaw
07.2021 - Current
- Take over floor leadership segments and ensure the floor is always managed and covered
- Took charge of opening and closing procedures, POS systems, stock control and visual merchandising
- Regularly exceeded sales targets through attentive customer service and product recommendations
- Provided training to new team members, ensuring they were fully compliant with company policy and expected levels of service
- Established and maintained positive communication with customers throughout their journey in the store
- Served customers and ensured accuracy as well as supporting the running of events
- Stayed up-to-date with the latest makeup trends, techniques, and products available at store
Beauty Advisor and Cashier
Rossmann
Warsaw
04.2021 - 06.2021
- Greeted customers as they entered the store and offered to assist them with locating items
- Handled register transactions with accuracy and attention to detail, and upheld store return policy in challenging situations
- Took receipt of deliveries, storing stock appropriately with the warehouse
Manager and Beauty Advisor
Oriflame Polska
03.2019 - 01.2020
- Supported sales and marketing managers by tracking, investigating, and reporting sales information, resolving problems
- Resolved order and inventory problems by investigating data and history, identifying alternate means for filling orders, notifying managers and customers
- Provided product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions
- Managed digital marketing, social-media and preformed regular research to keep abreast of emerging social trends
Education
Film Make-up, Special Effects F/X & Prosthetics -
International College Dziewulscy
Warsaw 09.2020 - 09.2022
Skills
Managerial experience
Customer and personnel training
Retail merchandising experience
Customer service and assistance
Handling difficult customers
Sales proficiency
Customer consultation
Makeup application
Organization
Decision-Making
MS Office
Certification
Course in advanced makeup techniques by Kryolan
Hobbies
tattoo, make-up, drawing, learning new languages, travels
Timeline
Course in advanced makeup techniques by Kryolan
09-2022
Products and sales techniques courses by Sephora
07-2021
Beauty Advisor and Customer Experience Manager
Sephora Polska
07.2021 - Current
Beauty Advisor and Cashier
Rossmann
04.2021 - 06.2021
Film Make-up, Special Effects F/X & Prosthetics -
International College Dziewulscy
09.2020 - 09.2022
Manager and Beauty Advisor
Oriflame Polska
03.2019 - 01.2020