Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aleksandra Jabłońska

Aleksandra Jabłońska

Białystok

Summary

Ambitious Head Waitress with 8 years of experience. Proven history of inspiring positivity and productivity in employees. Dedicated to dynamic leadership and top-of-the-line customer service.

Overview

7
7
years of professional experience

Work History

Head Waiter

Dwa Światy
01.2024 - Current

Bartender

Viking River Cruises
08.2023 - 10.2023

Bartender

Viking River Cruises
07.2022 - 09.2022
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Head Waitress

Atmosfera
12.2021 - 04.2022
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Trained staff members on use of POS system.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.

Restaurant Manager

Kwestia Czasu
05.2021 - 09.2021
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.

Head Waitress

Creme de la Creme
05.2018 - 12.2019
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Greeted new customers, discussed specials and took drink orders.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.

Waitress

The Sushi Maki
01.2019 - 03.2019
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Bartender

The Paxton London
07.2017 - 09.2017
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Education

Master (during) - Pharmacy

Medical University

High School Diploma -

III High School
05.2018

Skills

  • Menu Memorization and Presentation
  • Specials Promotion and Upselling
  • Customer Needs Assessments
  • Customer Service and Rapport
  • Team Player
  • Order Accuracy and Delivery
  • Upselling Techniques
  • Wine Pairings

Languages

English
Zaawansowany
C1
German
Początkujący
A1
Russian
Początkujący
A1

Timeline

Head Waiter

Dwa Światy
01.2024 - Current

Bartender

Viking River Cruises
08.2023 - 10.2023

Bartender

Viking River Cruises
07.2022 - 09.2022

Head Waitress

Atmosfera
12.2021 - 04.2022

Restaurant Manager

Kwestia Czasu
05.2021 - 09.2021

Waitress

The Sushi Maki
01.2019 - 03.2019

Head Waitress

Creme de la Creme
05.2018 - 12.2019

Bartender

The Paxton London
07.2017 - 09.2017

Master (during) - Pharmacy

Medical University

High School Diploma -

III High School

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Aleksandra Jabłońska