Aleksandra Kamasa
Poznan/Warsaw
Summary
Results-driven professional with extensive experience in overseeing client onboarding, managing waterfall projects, and streamlining operational processes. Proven track record of coordinating large-scale rollouts, implementing risk management strategies, and mentoring team members to optimize performance.
Skilled in fostering strong relationships with global stakeholders and partners like Radisson, IHG, and Oracle. Eager to contribute to an Agile/Scrum environment to further develop project management capabilities. Holds certifications in Google Project Management, Agile with Atlassian Jira, and experience in business development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Premium Onboarding Coordinator
Planet Payments
02.2023 - 08.2024
- Coordinate the premium client onboarding process for 35 accounts monthly
- Led the onboarding of 200 Radisson properties by implementing a new payment solution in a waterfall project rollout
- Achieved a 10% reduction in RTS (Return to Sales) through QC process implementation
- Collected and verified hundred of AML/KYC documents
- Trained 15 new hires
- Mentor and shadow team members to enhance skill development.
Freelancer
Self-employeed
04.2022 - 02.2023
- Successfully acquired multiple international IT clients
- Managed and executed around 50 online marketing campaigns.
New Business Specialist
Verseo
02.2022 - 05.2022
- Managed approximately 30 incoming calls per day from customers.
- Developed customized digital marketing proposals to suit client needs.
Marketing and Customer Service Specialist
Studio Figura International
11.2020 - 12.2021
- Successfully launched marketing campaigns that attracted international franchise partners.
- Provided training and onboarding for new franchisees.
- Built and maintained relationships with franchisees worldwide.
International Projects Intern
Grupa Profesja
02.2020 - 08.2020
- Supervised the operation and implementation of EU-funded projects
- Recruited participants and prepared project documents for European Funds compliance.
Education
English Language And Literature
UNIVERSITY OF FOREIGN LANGUAGES IN POZNAŃ
PoznanInterdepartmental Social & Humanistic Studies
NICOLAUS COPERNICUS UNIVERSITY IN TORUŃ
TorunSkills
- Pivot tables
- Salesforce
- Smart sheets
- Jira
- Facebook Ads
- Building relationships
- Quality control
- Flexibility
- Hold people accountable
- Risk management
- Problem-solving
- Waterfall
Certification
- Google Project Management
- Linkedin-Business Development
- Facebook Ads
- Agile with Atlassian Jira
- Jira with real-world examples
Languages
English
Proficient
C2
Timeline
Premium Onboarding Coordinator
Planet Payments
02.2023 - 08.2024
Freelancer
Self-employeed
04.2022 - 02.2023
New Business Specialist
Verseo
02.2022 - 05.2022
Marketing and Customer Service Specialist
Studio Figura International
11.2020 - 12.2021
International Projects Intern
Grupa Profesja
02.2020 - 08.2020
English Language And Literature
UNIVERSITY OF FOREIGN LANGUAGES IN POZNAŃ
Interdepartmental Social & Humanistic Studies
NICOLAUS COPERNICUS UNIVERSITY IN TORUŃ
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