Aleksandra Kopyczynska
Zielecice
Summary
Strategic and detail-oriented professional with outstanding organizational, time management, planning, and problem-solving skills with a proven record of acquiring new projects, focused on business growth while building positive long-term relationships with cross- functional teams. Demonstrated success leading and motivating teams of customer success representatives growing successfully team of specialists and delivering excellent bottom line results. Currently seeking a dynamic new role with more opportunity to grow and develop where goal-getter attitude and very self-confident character will be well maintain and appreciated.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Marketing Lead Qualification Associate Manager/Project Manager
QIAGEN Business Services Sp. z o.o
06.2018 - Current
- Day to day running Marketing Lead Qualification Team of fourteen specialists
- Establish performance targets for Marketing Lead Qualification Team
- Providing information and share knowledge with team members
- Analyzing and providing trainings to increase professional development of team members
- Providing detailed project status updates to stakeholders and executive management
- Maintaining constant communication with internal QIAGEN customers
- Managing project quality and minimizing risks
- Maintaining positive relationships with customers, employees of other departments and business partners
- Monitoring project performance to identify areas of improvement and make adjustments.
- Coordinating with cross-functional teams to resolve project issues and mitigate risks.
- Meeting project deadlines by coordinating and managing team performance.
- Providing detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Developing and implementing strategic project plans to meet business objectives and deadlines
- Maintaining open communication by presenting regular updates on project status to customers.
- Scheduling and facilitating meetings between project requestors to discuss deliverables, schedules and potential challenges.
- Planning, designing, and scheduling phases for large projects.
- Analyzing project performance data to identify areas of improvement.
- Recruiting and oversaw personnel to achieve performance and quality targets.
- Facilitating workshops to collect project requirements and user feedback.
- Planned, designed, and scheduled phases for large projects
- Achieved project deadlines by coordinating with cross teams to manage performance
International Sales Team Leader & Business Development Coordinator
AXIUM M. Kubiak, K. Boudali
07.2013 - 03.2018
- Looking after team of four Sales Coordinators
- Managed over 50 customer calls per day
- Selling Professional Headsets for Office and Call Centre
- Managing accounts in UK, Australia, South East Asia
- Researching information from variety of sources to identify prospective new business opportunities
- Preparing and delivering proposals, pitches and presentations to progress sales
- Managing pre sales, sales and after sales activities including order planning, shipment scheduling, tracking orders
- Proactively seeking for partners and distributors for Axtel Professional Headsets – company’s own brand/product
- Carrying out administrative tasks such as data input, processing information, completing the paperwork
- Negotiating and closing business deals
- Building key customer relationship with new and existing clients
- Resolving any sales, delivery related issues with customers
- Keeping constant communication with clients via emails and phone
- Attending business meetings with partners and trade fairs across globe: Berlin (DE), Eindhoven (NL), London,
- Manchester (GB), New York, Las Vegas (US
Sales Executive
MARRIOTT HOTELS INTERNATIONAL
06.2011 - 03.2013
- Overseeing portfolio of 19 Marriott properties throughout London area
- Account management, liaising with private and corporate clients and cultivating excellent ongoing relationships
- Promoting sale of conference space for up to 600 people, corporate events and conventions in London area
- Working within team of 23 Sales professionals
- Handling customer enquiries, providing information and communicating booking details to hotel service departments
- Actively up-selling business opportunities to maximize revenue for individual properties
- Discussing customer requirements and making recommendations
- Working towards achieving personal and team related goals
- Ambassador for Renaissance London Heathrow Hotel, with responsibility for promoting this property to clients and ensuring that hotel is sold according to business sales strategy
- Providing recommendations to improve effectiveness of sales strategies to maximize revenue
- Occasionally attending site visits with clients, to show properties and discuss customer requirements
- Attending and actively participating in monthly sales strategy meetings for Heathrow property, presenting month end critiques and call statistics
Assistant Front Office Manager Manager
HANBURY MANOR MARRIOTT HOTEL & COUNTRY CLUB, Ware,
01.2011 - 03.2012
- Achieved revenue goals for two quarters in 2012 and received Bronze Award for Q1 in The Golden Circle Program,
- Marriott’s reward scheme for excellent Sales, Revenue Management and Event Management Participants (Marriott)
- Effectively implemented best practises at Tudor Park Marriott Hotel & Country Club, raising arrival experience to 89.9% (from 78.2%) – task force, Marriott)
- Successfully implemented Up Sale / incentive scheme at Hanbury Manor Marriott Hotel & Country Club in 2010, raising rooms revenue by 0.9% (Marriott), Business Services Sp
- Rooms Division departments:
- Housekeeping, looking after a team of 17 Housekeepers, 4 Housemen, 2 Linen Room Associates and 3 Public Area
- Associates
- Front Office and Guest Relations with responsibility for budgeting, Brand Standard com and scheduling, with responsibility for the Guest Satisfaction Survey, the Marriott online survey inviting guest feedback
- Also worked as hotel Duty Manager, representing the General Manager and Senior Management with Guest Relations matters, assisting Heads of Department and Associates with operational issues, conflicts and emergencies
Appointed Acting Front Office Manager
01.2010 - 09.2010
- Overall responsibility for the day to day running of the hotel Front Desk, managing a Reception Team of 7 receptionists and 5 Concierge, ensuring Brand Standard and AA 5-star compliance, and assisting with managing sub-departments (At Your Service, Concierge, Guest Services, Night Reception)
- Setting goals for Associates, mentoring and supporting their individual career development plans
- Liaising with guests, consistently striving to improve customer satisfaction and resolving operational challenges
- Responsible for ensuring departmental Health & Safety compliance
- Implementing the up-sale/incentive schemes; driving up-sales to the highest level in the hotel’s operational history – 0.9% of the Rooms Division Revenue
Management Development Program
Marriott Europe, Voyage, HANBURY MANOR MARRIOTT HOTEL & COUNTRY CLUB
09.2008 - 09.2010
- Successfully completed the Marriott Europe Graduate
Education
Bachelor Degree - Tourism and Recreation
Katowice School of Economics
Katowice, Poland 07.2005
Skills
- Excellent communication and interpersonal skills, interacts effectively with people at all levels
- Skilled negotiator, with ability to identify and understand clients’ needs and fulfill their requirements
- Proven networking skills
- Highly motivated, self-confident and ambitious individual, committed to seeing tasks through to conclusion
- Business minded and commercially astute with excellent drive to achieve set goals, reach targets and exceed expectations
- Committed team player, able to lead, motivate and inspire others and work well in cohesive team
- Friendly, approachable, outgoing personality with positive outlook and can-do attitude
- Well organized and self-driven with great skills of finding new potential leads/clients
- ADDITIONAL SKILLS
- Corporate Systems MJIRA, Percolate, Salesforcecom
- Generic software: MS Office (Word, Excel & PowerPoint) Internet & E-mail
Certification
Lean Management (Oct 2019)
HR Development Centre (Nov 2019)
Marriott specific:
Sales and Service Foundation
Marriott Graduate Management Development Program workshops
At The Helm: Training for Front Office Leaders
Marriott Essential Skills for Managers & Supervisors
Bob’s Brown “Service Solutions” training
Other Training and Courses:
Brilliant Customer Service, Hertfordshire Chamber of Commerce & Industry
Wine & Spirits Education Trust Level 2 Intermediate Certificate in Wine & Spirits
HSE First Aid at Work Certificate
BIIAB Level 2 - National Certificate for Personal License Holders
Affiliations
An accomplished professional with extensive experience in the telemarketing, telecom, hospitality and leisure industry. A
results-oriented and customer focused individual with a proven record of driving sales, acquiring new business and
delivering excellent bottom line results. Currently seeking a dynamic new Project Management role with more opportunity
to grow and develop where goal-getter attitude and very self-confident character will be well maintain and appreciated.
Timeline
Marketing Lead Qualification Associate Manager/Project Manager
QIAGEN Business Services Sp. z o.o
06.2018 - Current
International Sales Team Leader & Business Development Coordinator
AXIUM M. Kubiak, K. Boudali
07.2013 - 03.2018
Sales Executive
MARRIOTT HOTELS INTERNATIONAL
06.2011 - 03.2013
Assistant Front Office Manager Manager
HANBURY MANOR MARRIOTT HOTEL & COUNTRY CLUB, Ware,
01.2011 - 03.2012
Appointed Acting Front Office Manager
01.2010 - 09.2010
Management Development Program
Marriott Europe, Voyage, HANBURY MANOR MARRIOTT HOTEL & COUNTRY CLUB
09.2008 - 09.2010
Bachelor Degree - Tourism and Recreation
Katowice School of Economics
Lean Management (Oct 2019)
HR Development Centre (Nov 2019)
Marriott specific:
Sales and Service Foundation
Marriott Graduate Management Development Program workshops
At The Helm: Training for Front Office Leaders
Marriott Essential Skills for Managers & Supervisors
Bob’s Brown “Service Solutions” training
Other Training and Courses:
Brilliant Customer Service, Hertfordshire Chamber of Commerce & Industry
Wine & Spirits Education Trust Level 2 Intermediate Certificate in Wine & Spirits
HSE First Aid at Work Certificate
BIIAB Level 2 - National Certificate for Personal License Holders
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