Aleksandra Kulig
London
Summary
Empathetic Professional Carer with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in care home and in-home settings providing guidance and encouragement to patients through physical and emotional support. Specialising in dementia care.
Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Compassionate professional carer possesses gentle touch and caring attitude centered on treating people with dignity and respect. Available 30 hours per week, 8am - 6pm.
Overview
20
20
years of professional experience
Work History
Professional Carer
Loveday&Co
London
09.2019 - Current
- Enhanced quality of life for clients through personalized care plans tailored to individual needs.
- Assisted patients with daily living activities, promoting independence and dignity.
- Maintained accurate records of patient care, documenting progress and any changes in condition.
- Provided emotional support to patients and their families, fostering strong relationships built on trust and empathy.
- Conducted regular assessments of patients'' physical and mental status, communicating findings to medical staff as needed.
- Implemented safety measures to prevent falls, accidents, and injuries within the home environment.
- Transported patients to appointments and social activities, ensuring punctual arrival and a comfortable experience en route.
- Provided end-of-life care with compassion and dignity allowing clients to pass away peacefully in their preferred setting.
- Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Improved patient well-being by providing compassionate and attentive care.
- Established open lines of communication between family members keeping them informed about their loved one''s health progress.
- Responded to patient emergencies promptly, initiating appropriate action and notifying relevant professionals when necessary.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Professional Carer
The Good Care Group
London
01.2018 - 09.2019
- Enhanced quality of life for clients through personalized care plans tailored to individual needs.
- Assisted patients with daily living activities, promoting independence and dignity.
- Maintained accurate records of patient care, documenting progress and any changes in condition.
- Provided emotional support to patients and their families, fostering strong relationships built on trust and empathy.
- Conducted regular assessments of patients'' physical and mental status, communicating findings to medical staff as needed.
- Implemented safety measures to prevent falls, accidents, and injuries within the home environment.
- Managed nutritional needs of patients by preparing meals, monitoring food intake, and adjusting diets as necessary.
- Transported patients to appointments and social activities, ensuring punctual arrival and a comfortable experience en route.
- Provided end-of-life care with compassion and dignity allowing clients to pass away peacefully in their preferred setting.
- Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Improved patient well-being by providing compassionate and attentive care.
- Administered medications accurately, ensuring proper dosage and timely intake.
- Established open lines of communication between family members keeping them informed about their loved one''s health progress.
- Responded to patient emergencies promptly, initiating appropriate action and notifying relevant professionals when necessary.
- Coordinated closely multidisciplinary team members like occupational therapists, physical therapists and registered nurses ensuring comprehensive care.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Hotel Front Desk Receptionist
Mat - Mad
Kolobrzeg, Poland
08.2014 - 12.2017
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
- Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Utilized strong communication skills to effectively relay important information between staff members and management teams.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Trained new hires on front desk procedures, enhancing overall team efficiency and productivity levels.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Promoted additional services offered by the hotel for increased revenue generation through upselling techniques.
- Developed a thorough knowledge of local attractions and events to serve as an informed resource for guests seeking recommendations or directions.
- Processed group bookings accurately, streamlining coordination efforts between departments involved in event planning.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Receptionist
Doris Spa
Kolobrzeg, Poland
03.2013 - 08.2014
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Reduced incoming call response time by implementing an effective call routing system.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
Sales Department Manager
Transspeed
Kolobrzeg, Poland
10.2003 - 11.2012
- Increased sales revenue by implementing targeted marketing strategies and effective customer relationship management.
- Developed and executed successful sales plans for consistent growth in department performance.
- Led sales team to achieve top rankings within the company through motivational leadership and comprehensive training programs.
- Expanded market reach by researching industry trends and identifying new business opportunities.
- Delivered exceptional customer service experiences, addressing concerns promptly and building lasting relationships with clients.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
Education
Nursing Associate - Healthcare
University of West London
Bradford 05.2023
High School -
Spoleczne Liceum Ogolnoksztalcace
Kolobrzeg 06.2009
Skills
- First Aid/CPR
- Multitasking Abilities
- Social Perceptiveness
- Self-Directed
- Flexible and Adaptable
- Cultural Awareness
- Critical Thinking
- Time Management
- Quality Assurance
- Troubleshooting
- Decision-Making
- Organization and Time Management
- Interpersonal Communication
- Calm Under Pressure
- Analytical Thinking
- Organization
- PPE use
- Attention to Detail
- Team building
- Fluent in Polish
- Good spoken and written German
- Dependable and Responsible
- Task Prioritization
- Active Listening
- Analytical and Critical Thinking
Timeline
Professional Carer
Loveday&Co
09.2019 - Current
Professional Carer
The Good Care Group
01.2018 - 09.2019
Hotel Front Desk Receptionist
Mat - Mad
08.2014 - 12.2017
Receptionist
Doris Spa
03.2013 - 08.2014
Sales Department Manager
Transspeed
10.2003 - 11.2012
Nursing Associate - Healthcare
University of West London
High School -
Spoleczne Liceum Ogolnoksztalcace