Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Aleksandra Lewoniuk

Aleksandra Lewoniuk

Białystok,Polska

Summary

Enthusiastic and young employee with experience in client relations. Proficient in both English and German. Skilled in direct and indirect contact with customers. Experienced with documentation analysis. Known for precision, reliability, and a solution-oriented mindset. Committed to continuous learning and development.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work history

Consultant in Banking Support Processes

CERI International Sp. z. o. o.
Łódź (remotely)
09.2023 - Current
  • collected clients' documents in electronic form
  • verified transactions, inputting data into the systems
  • solved operational problems
  • executed assigned tasks related to customer service with active use of German language
  • took part in creation of process procedures in cooperation with Specialists and Senior Specialists

Contact Center Consultant

Powszechny Zakład Ubezpieczeń SA
Bialystok, Podlasie
07.2021 - 08.2023
  • Provided information on damage/claim status
  • Resolved complaints
  • Answered frequent questions concerning insurance
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Education

Philology: English Philology with German (2018-2021)

Univeristy of Bialystok
Białystok
10.2018 - 06.2021

Philology: Foreign Language Teaching

University of Bialystok
Białystok
10.2021 - 06.2023

Skills

  • Costumer Service
  • English and German proficiency
  • Data security
  • Documentation analysis
  • Computer skills
  • Written and oral communication
  • Openness and eagerness to learn

Languages

English
Fluent
German
Advanced

Timeline

Consultant in Banking Support Processes

CERI International Sp. z. o. o.
09.2023 - Current

Philology: Foreign Language Teaching

University of Bialystok
10.2021 - 06.2023

Contact Center Consultant

Powszechny Zakład Ubezpieczeń SA
07.2021 - 08.2023

Philology: English Philology with German (2018-2021)

Univeristy of Bialystok
10.2018 - 06.2021

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Aleksandra Lewoniuk