Aleksandra Lewoniuk
Białystok,Polska
Summary
Enthusiastic and young employee with experience in client relations. Proficient in both English and German. Skilled in direct and indirect contact with customers. Experienced with documentation analysis. Known for precision, reliability, and a solution-oriented mindset. Committed to continuous learning and development.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Consultant in Banking Support Processes
CERI International Sp. z. o. o.
Łódź (remotely)
2023.09 - Current
- collected clients' documents in electronic form
- verified transactions, inputting data into the systems
- solved operational problems
- executed assigned tasks related to customer service with active use of German language
- took part in creation of process procedures in cooperation with Specialists and Senior Specialists
Contact Center Consultant
Powszechny Zakład Ubezpieczeń SA
Bialystok, Podlasie
2021.07 - 2023.08
- Provided information on damage/claim status
- Resolved complaints
- Answered frequent questions concerning insurance
- Offered friendly, efficient customer service and handled challenging situations with ease.
Education
Philology: English Philology with German (2018-2021)
Univeristy of Bialystok
Białystok 2018.10 - 2021.06
Philology: Foreign Language Teaching
University of Bialystok
Białystok 2021.10 - 2023.06
Skills
- Costumer Service
- English and German proficiency
- Data security
- Documentation analysis
- Computer skills
- Written and oral communication
- Openness and eagerness to learn
Languages
English
Fluent
German
Advanced
Timeline
Consultant in Banking Support Processes
CERI International Sp. z. o. o.
2023.09 - Current
Philology: Foreign Language Teaching
University of Bialystok
2021.10 - 2023.06
Contact Center Consultant
Powszechny Zakład Ubezpieczeń SA
2021.07 - 2023.08
Philology: English Philology with German (2018-2021)
Univeristy of Bialystok
2018.10 - 2021.06