Aleksandra Śląska
CUSTOMER EXPERIENCE SPECIALIST
Poznan
Profil zawodowy
I am a motivated individual, capable of managing my time and achieving set goals. I am looking for development opportunities in a place that values hard work and reliability. I can quickly assimilate new information. In performing daily duties, I effectively combine engagement with attention to detail. I will bring high motivation to work, openness to collaboration, and effectiveness in task execution to your team.
Podsumowanie
10
10
years of professional experience
Doświadczenie
Waitress
KOI Sushi
Odense
2026.03 - Current
- Produced high-volume orders to effectively meet customer demand.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Trained and mentored employees to maximise team performance.
- Packing take away orders
- Managed bar inventory, conducted stock takes, and placed orders to maintain optimal supplies.
- Trained new staff on bar operations, cocktail preparation, and customer service standards.
- Resolved customer complaints with diplomacy, preserving the establishment's reputation for excellence.
- Coordinated with kitchen staff to ensure timely delivery of food orders to bar patrons.
Consumer Support
Allegro sp. z o.o.
Poznan
2023.10 - Current
- Resolving payment issues.
- Handling inquiries related to loans under Allegro Pay.
- Processing complaints and objections regarding orders and credit products.
- Contact with payment operators Przelewy24, PayU.
- Resolving customer issues and providing post-sale support within Allegro Protect discussions and applications.
- Contacting customers through various channels: phone, email, internal chats, Messenger, and WhatsApp.
- Maintaining a positive company image in the eyes of customers by adhering to Allegro Way quality standards.
- Providing substantive support for new employees.
Bartender/Menager
Factory Idea
Poznan
2021.09 - 2023.10
- Mixed cocktail ingredients using shakers, blenders and ice-crushers.
- Professional customer service in Polish and English, ensuring high-quality service.
- Handling financial settlements related to sales.
- Effectively managing goods deliveries, including unpacking and checking delivered products.
- Coordinating document flow and precise invoice settlements.
- Collaborated with event planners to create bespoke drink menus for private functions.
- Maintaining cleanliness in the kitchen and ensuring order in the workplace.
Event Organizer/Set Designer
Own business
Poznan
2020.01 - 2023.07
- Preparing offers.
- Artist bookings.
- Preparing line-ups.
- Financial settlements.
- Coordinating volunteer work, working with literature, psychological podcasts, and true crime.
- Coordinating physical workers.
- Set design.
- Communication with clubs/venue owners.
- Creating set designs, decorations, lighting installation.
- Collaboration with clubs HaH, Projekt Lab, Plaża Wilda.
- Organizing events and festivals.
Customer Advisor
Wyjątkowy Prezent Sp. z o.o.
Poznan
2016.07 - 2018.06
- Achieving sales targets.
- Active promotion of company products - conducting product and service presentations for clients.
- Maintaining positive client relationships and building their trust.
- Financial settlements of sales.
Online Store Support
M-concept Małgorzata Wilińska
Poznan
2016.07 - 2018.06
- Order processing.
- Updating store offers.
- Creating product descriptions.
- Administrative tasks.
Wykształcenie
I Liceum Ogólnokształcące im. K. Marcinkowskiego -
I Liceum Ogólnokształcące im. K. Marcinkowskiego
Poznań, PoznańUmiejętności
- Office/Google suite proficiency
- Ability to learn quickly
- Self-organization
- Creativity
- Independence
- Hygiene standards adherence
- People Management
- vip customer handling
- POS system operation
- Tactful complaint handling
- Bar management
- Beverage preparation
- Performance improvement
LANGUAGES
English
Advanced
C1
Polish
Proficient
C2
German
Beginner
A1
Zainteresowania
- Art - mainly painting, sewing, 3D modeling, previously set design
- Sports - I have been working out at the gym for 10 years, currently also interested in dance and yoga
- Psychology - I am passionate about other peoples mind
Niestandardowe
Event Organizer/Set Designer, Own business, 01/01/20, 07/01/23, Preparing offers., Artist bookings., Preparing line-ups., Financial settlements., Coordinating volunteer work., Coordinating physical workers., Set design., Communication with clubs/venue owners., Creating set designs, decorations, lighting installation.
Oś czasu
Waitress
KOI Sushi
2026.03 - Current
Consumer Support
Allegro sp. z o.o.
2023.10 - Current
Bartender/Menager
Factory Idea
2021.09 - 2023.10
Event Organizer/Set Designer
Own business
2020.01 - 2023.07
Customer Advisor
Wyjątkowy Prezent Sp. z o.o.
2016.07 - 2018.06
Online Store Support
M-concept Małgorzata Wilińska
2016.07 - 2018.06
I Liceum Ogólnokształcące im. K. Marcinkowskiego -
I Liceum Ogólnokształcące im. K. Marcinkowskiego