Aleksandra Miś
Warsaw,Mazovia
Summary
Experienced professional skilled in Microsoft Office, Google Workspace, and payment processing systems. Proven ability to manage customer expectations and solve problems creatively under pressure. Strong organizational and time management skills with a focus on maintaining flexibility in dynamic environments. Recognized for delivering high-quality results and fostering positive client and team relationships.
Overview
1
1
Language
1
1
Certification
2
2
years of professional experience
Work history
Reception Desk Specialist
GN Audio Poland
2025.05 - 2025.09
- Manages office reception, handling administrative duties for daily operations.
- Welcomes visitors, supports meetings, and manages conference room bookings.
- Coordinates incoming and outgoing correspondence, maintaining records in Microsoft Excel.
- Arranged office administration tasks to enhance daily operations.
- Organised supplies and managed stationery to ensure seamless office functionality.
- Organises company events to promote team integration and employee engagement.
- Coordinated external service providers for plant maintenance, technical support, and cleaning services to maintain a productive work environment.
Customer Service Representative
DVSBL
2023.09 - 2025.04
- Provided exceptional customer service consistently, enhancing customer satisfaction and loyalty.
- Monitored customer interactions closely to ensure satisfaction to detail during customer service and transactions.
- Advised customers with tailored shopping recommendations in-store and online.
- Gathered customer feedback through surveys on purchase decisions and satisfaction, informing service improvements and enhancing customer experience.
- Maintained product-range knowledge across online and in-store displays.
- Processed payments and issued invoices using cash register and Fakturownia system.
- Ensured organised store appearance through effective merchandising and regular presentation updates, contributing to a positive shopping environment.
- Oversaw inventory records to maintain accurate stock levels to support stock availability for customers.
- Built and maintained loyal customer database for follow-up and engagement.
- Researched new fabric and supplier manufacturing facilities for sourcing options.
Education
Technikum nr 11 im. Piotra Wysockiego
Warsaw, Mazovia 09/2016 - 05/2020
Skills
- POS systems
- Microsoft Office proficiency
- Google Workspace familiarity
- Customer service expertise
- Organisational skills
- Attention to detail
- Time management proficiency
- Efficiency under pressure
- Creative problem-solving
- Communication skills
- Flexibility and adaptability
- Expectation setting
- Interpersonal professionalism
Languages
English
Fluent
Certification
Cybersecurity MEN certificate (2026)
RODO Clause
I hereby consent to the processing of my personal data for the purposes necessary to carry out the recruitment process, in accordance with the Polish Personal Data Protection Act of 10 May 2018 and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation – GDPR) concerning the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
Timeline
Reception Desk Specialist
GN Audio Poland
2025.05 - 2025.09
Customer Service Representative
DVSBL
2023.09 - 2025.04
Technikum nr 11 im. Piotra Wysockiego
09/2016 - 05/2020