Aleksandra Mielewczyk
Wejherowo
Summary
Developed extensive skills in customer service and team leadership within fast-paced hospitality environment. Demonstrates expertise in managing operations and ensuring high standards of quality and efficiency. Seeking to transition these skills into new field, bringing focus on enhancing customer experiences and operational excellence.
Overview
10
10
years of professional experience
Work History
F&B Supervisor
Sheraton Sopot Hotel, Conference Center & Spa
05.2022 - Current
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Boosted revenue through effective upselling techniques and promotion of special menu items or events.
- Managed daily financial transactions, accurately recording sales data and reconciling cash registers at shift end.
- Conducted regular equipment maintenance checks, proactively addressing issues before they impacted service quality or safety standards.
- Evaluated vendor proposals to secure competitive pricing on high-quality products while maintaining positive supplier relationships.
- Facilitated smooth operations during busy periods by stepping in where needed, demonstrating strong teamwork skills.
- Reviewed customer feedback surveys regularly, identifying areas for improvement and implementing necessary changes.
- Contributed to a positive work environment by consistently demonstrating professionalism, respect, and genuine care for staff and guests alike.
- Improved customer satisfaction by ensuring prompt and accurate service in a fast-paced environment.
- Maintained high-quality food and beverage offerings, closely monitoring preparation and presentation standards.
- Streamlined inventory management with diligent tracking and regular communication with suppliers to ensure adequate stock levels.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining consistent quality standards.
- Implemented creative marketing strategies to attract new clientele and increase repeat business from existing customers.
- Developed positive relationships with guests, addressing concerns promptly and professionally to enhance overall experience.
- Optimized scheduling processes to ensure adequate staffing levels during peak hours while controlling labor costs effectively.
- Ensured compliance with local health regulations, maintaining a clean and sanitary work environment at all times.
- Increased employee retention by fostering a supportive workplace culture that encouraged growth opportunities and open communication.
- Maintained highest standards for beverage quality and service.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer complaints involving food or beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Managed bar and wait staff and directed hiring program.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Supervised food presentation and plating to enhance visual appeal.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Controlled food costs and managed inventory.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Preparing the hotel Beach Bar for summer season
Head Waitress
Sheraton Sopot Hotel, Conference Center & Spa
08.2021 - 05.2022
- Supervised server staff and simultaneously served personal section of tables.
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Developed strong relationships with regular customers, fostering loyalty to the establishment.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new staff members on restaurant policies, procedures, and customer service standards.
- Resolved guest complaints swiftly and professionally, resulting in increased repeat business.
- Trained staff members on use of POS system.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- .Strengthened teamwork among waitstaff through effective delegation of tasks based on individual strengths.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Implemented systems for tracking reservations and managing waitlist effectively during busy periods.
- Improved customer satisfaction by providing attentive and friendly service to patrons.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Collaborated with kitchen staff to ensure timely delivery of food orders, maintaining high levels of customer satisfaction.
- .Contributed to revenue growth by upselling menu items when appropriate without compromising integrity or guest satisfaction.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Waitress
Sheraton Sopot Hotel, Conference Center & Spa
07.2017 - 08.2021
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Waitress
Hotel Sopot
03.2020 - 10.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
Waitress
Jelonek
05.2015 - 12.2017
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
High School Diploma -
ZSHiG Gdynia Technical High School
Gdynia, Poland04-2018
Skills
- Food and beverage operations
- Exceptional communication
- Strong multitasking
- Scheduling staff
- Greeting guests
- Sanitation standards
- Order taking
- Cleanliness
- Team management
- Hospitality service expertise
- Handling complaints
- Guest relations
Languages
Polish
Native language
English
Upper intermediate
B2
Timeline
F&B Supervisor
Sheraton Sopot Hotel, Conference Center & Spa
05.2022 - Current
Head Waitress
Sheraton Sopot Hotel, Conference Center & Spa
08.2021 - 05.2022
Waitress
Hotel Sopot
03.2020 - 10.2020
Waitress
Sheraton Sopot Hotel, Conference Center & Spa
07.2017 - 08.2021
Waitress
Jelonek
05.2015 - 12.2017
High School Diploma -
ZSHiG Gdynia Technical High School
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