ALEKSANDRA PETRANOWICZ
Reykjavik,Iceland
Summary
A highly motivated and experienced travel expert with a strong background in concierge services, guest experience, and travel coordination. Skilled in designing personalized itineraries, providing exceptional customer service, and ensuring seamless travel experiences. Passionate about creating unforgettable journeys for clients, with a keen eye for detail and excellent communication skills. Fluent in both English and Polish, bringing a global perspective to every travel experience.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Tour guide
Ice Pic Journeys
09.2024 - 02.2025
- Safely drove tourists to various destinations, ensuring comfort and timely arrivals.
- Provided informative and engaging commentary about the culture, history, and landmarks of the regions visited.
- Tailored travel routes and itineraries to match clients' interests, ensuring a personalized experience.
Travel Expert
Ice Pic Journeys
06.2024 - 02.2025
- Designed and customized travel itineraries based on clients' preferences, interests, and budgets.
- Provided expert advice on destinations, accommodations, activities, and local experiences.
- Coordinated travel bookings, including flights, accommodations, and excursions, ensuring a seamless travel experience.
Concierge/Guest Experience Agent
The Reykjavik Edition
01.2024 - 08.2024
- Safely drove tourists to various destinations, ensuring comfort and timely arrivals.
- Provided informative and engaging commentary about the culture, history, and landmarks of the regions visited.
Recruiter
Herbalife Nutrition
04.2022 - 05.2023
- Conducted recruitment for various positions, including screening resumes and conducting interviews.
- Managed the entire hiring process, from posting job ads to finalising contracts.
- Coordinated with department managers to understand staffing needs and develop job descriptions.
Education
PSYCHOLOGY -
SWPS Katowice
01.2020 - 01.2023
Skills
- Expert itinerary design
- Client relationship management
- Exceptional customer service
- In-depth destination knowledge
Driving License: D1, B
- Seamless travel coordination
- Strong communication skills
- Detail-oriented approach
- Problem-solving in dynamic environments
- Fluent in English and Polish
Languages
Polish
Proficient (C2)
English
Advanced (C1)
Timeline
Tour guide
Ice Pic Journeys
09.2024 - 02.2025
Travel Expert
Ice Pic Journeys
06.2024 - 02.2025
Concierge/Guest Experience Agent
The Reykjavik Edition
01.2024 - 08.2024
Recruiter
Herbalife Nutrition
04.2022 - 05.2023
PSYCHOLOGY -
SWPS Katowice
01.2020 - 01.2023
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