Aleksandra Skórzewska
Olkusz
Summary
Specialist in the areas of: international sales, international customer service - B2B, B2C; team leadership, HR, administration, HR/accounting, job creation from scratch and development of internal procedures. I prefer the style of working as a servant leader. I am outstanding for my quick response to customer and team needs, smooth communication, working with systems accurately, self-management skills, being curious about the world and people.
Overview
21
21
years of professional experience
Work History
Export Customer Service Specialist - B2B Clients
Alda Poland
07.2023 - Current
- Company Overview: manufacturer of stainless and organic steel recycling bins and containers
- In my first year, my responsibility was to currently maintain the customer database in Livespace CRM and to rebuild relationships with a permanent export customer and increase sales volume of 35%.
- I assumed an empty position. I have achieved the goal.
- Handling enquiries and preparing commercial offers, negotiating terms of cooperation in English / Polish using Google mail and Workspace tools. Polish using Google mail and Workspace tools - B2B customer - export and national
- Sales development - export / national lead
- After-sales service in ang for export customers at the BOK - regular customers
- Achievement of sales targets
- Negotiate prices, organise transport and shipments, coordinate the sales process using the CRM system Livespace, ERP Comarch XL, excel, Asana
- Cooperation with departments within the organisation as well as with carriers and customs
Floor Manager
DENTestetica
08.2021 - 03.2023
- Company Overview: International Dental Clinic
- It was employment based on
A project to build a reception area from ground up, including recruiting, employing and holding staff and re-establishing old working standards. Lead time - until the company was sold. A position created for me. I oversaw all processes independently. Goal achieved. - Creation of job descriptions for future recruitments
- Coordinating the application process for job candidates
- Recruitment, onboarding, offboarding, supervision of daily work of subordinate staff
- Supporting the management team and the CEO in strategic and operational activities
- Building an effective reception team from the ground up
- Cooperation with the reception team based on servant leader model
- Mail, telephone and face-to-face contact with national and international clients for long and short term treatment
- Working on the ProDentis medical system
Assistant Director, Secretary of Bilingual Schools
Pacuła Group
04.2020 - 02.2022
- Company Overview: Private and public schools, kindergartens and nurseries
- The main duties were to support the management of the 3 principals of the two bilingual schools with the IB programme in administrative tasks and to restore the smooth running of the secretariat, including modernisation. I took over an empty workstation. I coordinated all processes independently. I achieved the goal.
- Telephone and email support for parents of English-learner students on current cases
- Management of the Directorate's meeting calendar
- Ordering meals for schoolchildren
- Coordinating student travel to two facilities
- Work in HR areas - support in recruitment and employment of teachers and students
- Cooperation with the City Hall of Krakow
- Cooperation with the human resources department: keeping records of employees' working time, accounting for students' transport and meal costs
- Working with Google Workspace tools
- Operating the Educational Information System
Foreign Patient Services Specialist
Indexmedica
06.2019 - 04.2020
- Company Overview: International Dental Clinic
- The main responsibility was to serve new clients planning treatment in Poland and regular clients returning for further treatment. Contact mainly in English, mainly for foreigners. Cooperation terminated due to pandemic
- Mail and telephone contact with the client to arrange treatment options
- Drawing up a treatment plan in consultation with the attending doctor and then discussing it with the patient
- Organisation of the stay of foreign patients in Krakow
- Supervision of patient treatment process
- Preparation of medical documentation for the Norwegian insurance company Helfo
- Preparation of sales documents in ERP Comarch Optima
- Cooperation with medical staff
Export Customer Service Specialist
Lynka
03.2019 - 06.2019
- Company Overview: Manufacturer of textiles
- The main responsibility was to coordinate the sales process and post-sales service to export customers for the ordered textiles
- Mail order processing from regular B2B export customers, contact in English
- Cooperation with the production department and with the carriers
- Management of the platform for ordering clothes
- Working on the Navision ERP system in English
- Outlook mail handling
Warehouse Logistics and Purchasing Specialist
Pehamet
05.2018 - 12.2018
- Company Overview: Sales of non-ferrous metals, tubes, strips, sheets
- The main duties involved the purchase of non-ferrous metals followed by B2B sales - national customer
- Negotiating business terms with suppliers
- Cooperation with transport carriers, accounting and commercial departments within the organisation
- Entry of goods into ERP Symfonia, generation of purchase documents, control of the correct document flow in the company
Sales Support Specialist
Ceratizit - WNT Polska
07.2016 - 02.2018
- Company Overview: Global cutting tools manufacturing companyThe main responsibility was to rebuild the relationship with a regular B2B national client due to the vacancy and to support the sales department. Replacement contract. Goal achieved
- Support of the sales department in handling the sales process, including: order entry, order processing, post-sales support, cooperation with the transport company UPS - goods shipped from Austria to Poland
- Daily cooperation with other units of the company, mainly with the Czech and Austrian departments - contact in English
- Mail processing of enquiries and orders from domestic customers - the biggest automotive suppliers, industrial companies and steel factories
- Updating the customer database
- Preparation of reports and statements in excel
- Working on SAP ERP - in English
- Outlook mail handling
Manager of Reception
DENTestetica
04.2012 - 06.2016
- Company Overview: International Dental Clinic
- The main goal was to provide foreign and national client service at the newly established centre and to build long-term client relationships. In addition, supervision of the reception staff. Goal achieved
- My success has been the development and implementation of customer service standards
- Training and supervision of employees on reception
- Email, telephone and face-to-face service to patients
- Handling medical documentation electronically in the ProDentis system
- Management of sales documents in EUR, GBP, PLN - work on ERP Comarch Optima
- Ordering of medical and food product. Issuing purchase documents in ERP Comarch Optima
- Work in the fields of accounting and HR, including: calculation of salaries for doctors, preparation of daily sales plans in excel - salaries for doctors, Preparation of monthly reports and statements, Preparation of sales and purchase documents, Participation in the recruitment process and onboarding
Work in the Hotel Industry
.
06.2004 - 12.2011
Education
Post-graduate Studies - HR - Business Partner
WSB University
06.2023
Post-graduate Studies - HR And Payroll in Practice
Akademia WSB
06.2022
Master's Degree - Logistics Manager
Akademia WSB
01.2020
Bachelor Degree - Human Resources Management
Akademie WSB
06.2017
Skills
- Ability to lead a team of employees
- Ability to organise own work
- Ability to work under time pressure
- Adaptability to the company environment
- Ability to establishing relationships in a group
- Self-management
- Ms Office - Word Excel Power Point
- Asana
- CRM Livespace
- ERP Sap
- ERP Navision
- ERP Comarch Optima i XL
Languages
English
Upper intermediate (B2)
Training
- 07/01/16, ERP SAP training, Ceratizit Czech Republic
- 04/01/14, Managing Yourself and Managing a Team, OMD Company, M. Oboda
- 01/01/07, Learning English at the London Language School, South Thames College, Tooting Broadway
Hobbies and Interests
- Popular-science books and magazines
- Sport - swimming, running
- Photography
.
-
Timeline
Export Customer Service Specialist - B2B Clients
Alda Poland
07.2023 - Current
Floor Manager
DENTestetica
08.2021 - 03.2023
Assistant Director, Secretary of Bilingual Schools
Pacuła Group
04.2020 - 02.2022
Foreign Patient Services Specialist
Indexmedica
06.2019 - 04.2020
Export Customer Service Specialist
Lynka
03.2019 - 06.2019
Warehouse Logistics and Purchasing Specialist
Pehamet
05.2018 - 12.2018
Sales Support Specialist
Ceratizit - WNT Polska
07.2016 - 02.2018
Manager of Reception
DENTestetica
04.2012 - 06.2016
Work in the Hotel Industry
.
06.2004 - 12.2011
Post-graduate Studies - HR - Business Partner
WSB University
Post-graduate Studies - HR And Payroll in Practice
Akademia WSB
Master's Degree - Logistics Manager
Akademia WSB
Bachelor Degree - Human Resources Management
Akademie WSB
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