Results-driven professional with expertise in team supervision and performance monitoring. Skilled in schedule management and enhancing operational efficiency, ready to contribute to organizational success. Driven by loyalty, passion and creativity.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Senior Associate, Client Coordination and Billing
Vialto Partners VVN Poland (Global Mobility)
Katowice
11.2024 - Current
Led a 4-person operational team, overseeing task planning, delegation, and delivery of operational goals.
Managed the end-to-end client billing process, including service tracking, financial data verification, and invoicing documentation.
Served as the main contact for internal stakeholders (UK office), providing operational updates and financial reporting.
Coordinated workload planning and task prioritization with global immigration teams.
Mentored and trained team members, supporting knowledge transfer and process expertise.
Developed financial and operational reporting processes tailored to client needs.
Created and improved process documentation and operational procedures to enhance workflow efficiency.
Suppor
Associate, Global Coordination
Vialto Partners VVN Poland (Global Mobility)
Katowice, Poland
04.2023 - 11.2024
Applied knowledge of immigration processes across LATAM and Canada to align client expectations with operational capabilities in the Global Mobility market.
Coordinated workload allocation for the Polish operational team based on demand from regional LATAM and Canadian teams.
Acted as a liaison between internal regional teams and Polish service delivery teams.
Monitored regional team performance, identifying operational issues and recommending improvements.
Supported coordination of immigration service delivery across LATAM and Canada.
Improved internal processes by identifying inefficiencies and implementing better coordination practices.
Ensured timely service delivery through effective stakeholder communication and task prioritization.
Maintained operational transparency by tracking service progress and reporting updates to stakeholders.
Graphic Designer
Freelance
Remote
2017 - 2022
Collaborated with clients to understand design needs and preferences, ensuring satisfaction with final products.
Worked with diverse clients from the music, fashion, health and fitness industry.
Designed branding materials including logos, brochures and print materials, business cards, web design products, book projects for diverse clients.
Developed digital graphics for social media campaigns, enhancing bran visibility across platforms.
Led cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals LtdLed cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals Ltd