ALEKSANDRA WŁODARCZYK

Technical

• Receive and process service requests from customers and/or staff in keeping with established procedures
• Maintain and updateed the Salesforce service console and ERP system accordingly
• Inspect, test and confirm fault information for RMA products and processed RMAs on to the ERP system
• Produce reports and findings about product issue
• Provide technical support and troubleshooting assistance to team members and clients
• Assist in the design and implementation of technical solutions.
• Maintain records and filing for the technical team accurately and methodically

Quality Control

• Inspection and measurement of incoming products according to established protocols
• Recording incoming products on established QC systems
• Maintaining accurate batch number tracebility
• QC inspection of in-house production activities

• Facilitated communications by forwarding emails, transferring calls and filing documents.
• Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
• Reviewed incoming reports, applications and memos to determine workplace priorities.
• Planed, implemented and coordinated administrative tasks
• Delivered optimal administrative, customer service and case management support.
• Assisted in organizing conferences, seminars and other events as directed by the executives

• Dealt with mechanical and passenger emergencies according to standards
• Prepared emergency equipment in accordance with procedures
• Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
• Collaborated with pilots in preparing aircraft for departure from airports.
• Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort
• Demonstrated safety procedures for emergency situations and ensured compliance among passengers.
• Served beverages and food items and provided key information about offerings to passengers during flights

• Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
• Negotiated contracts with foreign vendors, suppliers, and customers.
• Produced sales documents, finalized deals and filed records.
• Traveled frequently in order to meet directly with existing or prospective customers located outside the country. Participated in international trade fairs to acquire new clients.
• Collaborated with logistics companies, organizing the delivery of goods outside the country, and the EU.
• Coordinated shipping arrangements between domestic and international locations
• Collaborated with component suppliers

• Determined costs of construction projects and completed detailed budgets for each to outline expected expenses
• Created detailed reports on construction costs, timelines, labor productivity rates.
• Supervised the implementation of ventilation and air conditioning installation projects for a specific investment
• Devised and initiated engineering solutions to variety of project and design issues
• Coordinated with architects, engineers, contractors, and other stakeholders in order to ensure that all aspects of the project were properly executed
• Managed and directed construction, operations or maintenance activities at project site
• Supervised of compliance with occupational health and safety regulations on the construction site
• Organized job-site activities such as scheduling deliveries of materials or equipment rental services

During this period, I actively searched for job opportunities while also exploring options for further education. I considered various specializations for my master's degree.

• Communicated regularly with drivers to provide guidance on routes, traffic conditions, and other relevant information
• Prepared daily work and run schedules
• Processed customs documents, and other necessary documents, for the proper transport of cargo beyond the country's borders.
• Handled emergency situations by rerouting drivers or arranging for additional resources as needed.
• Investigated customer complaints regarding late or missing deliveries and took corrective action when necessary
• Negotiated rates with third-party carriers for outsourced transportation needs
• Documented services performed, operations information, and dispatch details in system