Aleksandra Zadwórna
Sales&Marketing Manager
Wroclaw,Dolnośląskie
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Salesperson
Jr System
02.2024 - Current
- Developed and grew leads through repeat business and customer referrals.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Expanded customer base through targeted prospecting and networking efforts.
- Kept detailed records of daily activities through online customer database.
- Worked to build relationships with customers and built potential for additional sales.
- Maintained current knowledge of evolving changes in marketplace.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Negotiated prices, terms of sales and service agreements.
Zendesk Cloud Sales Specialist
Oh My Support
Wrocław, dolnośląskie
01.2021 - 02.2024
- Realization of sales plans by:
* Consulting the process of selecting solutions and providing technical support to clients
* Active acquisition of new customers
* Cooperation and maintaining good relations with current clients
* Preparation of commercial offers and sale of products
* Commercial negotiations with customers
* Demo presentation of Zendesk solutions based on customer needs - Comprehensive implementation of Zendesk with mapping of existing customer service model - or - designing and creating new customer service processes
- Created plans and communicated deadlines to ensure projects were completed on time.
- Worked with customers to understand needs and provide excellent service.
- Designing and conducting Zendesk training for employees and administrators
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Increased customer satisfaction by resolving their issues with Zendesk.
- Implementation of certification tasks in terms of maintaining Zendesk Partner status by the company
- Onboarding new employees in Fly On The Cloud by training them in Zendesk Sell tool based on the organization's workflow
- Active participation in the company's marketing campaigns, e.g.
* preparation and conducting of thematic webinars
* participation in a webinar organized by Zendesk
* preparing and conducting presentations in the company's annual online event
* preparing materials for publication on social media in close cooperation with the copywriter and the marketing department
* preparing materials for the OMS brand website - Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Organized and participated in trade shows, conferences, and networking events to increase brand exposure and generate leads.
Zendesk Cloud Sales Specialist
Fly On the Cloud Sp. z o.o.
Wrocław, dolnośląskie
09.2019 - 02.2024
- Realization of sales plans by:
* Consulting in the process of selecting solutions and providing technical support to clients
* Active acquisition of new customers
* Cooperation and maintaining good relations with current clients
* Preparation of commercial offers and sale of products
* Commercial negotiations with customers
* Demo presentation of Zendesk solutions based on customer needs - Comprehensive implementation of Zendesk with mapping of the existing customer service model - or - designing and creating new customer service processes
- Created plans and communicated deadlines to ensure projects were completed on time.
- Worked with customers to understand needs and provide excellent service.
- Designing and conducting Zendesk training for employees and administrators
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Increased customer satisfaction by resolving their issues with Zendesk.
- Implementation of certification tasks in terms of maintaining the Zendesk Partner status by the company
- Onboarding new employees in Fly On The Cloud by training them in the Zendesk Sell tool based on the organization's workflow
- Active participation in the company's marketing campaigns, e.g.
* preparation and conducting of thematic webinars
* participation in a webinar organized by Zendesk
* preparing and conducting presentations in the company's annual online event
* preparing materials for publication on social media in close cooperation with the copywriter and the marketing department
* preparing materials for the OMS brand website - Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Sales Executive / Sales Engineer
NG PLM-Tec Sp. z o.o.
Wrocław, dolnośląskie
06.2018 - 08.2019
- Execution of sales plans by:
* Consulting in the process of selecting Siemens CAX / PLM solutions and
providing technical support to clients
* Active acquisition of new customers
* Co-operation and maintaining good relationships with clients
* Preparation of commercial offers and product sales
* Negotiations with customers
* Sales Presentation for customers - Implementation of the certification tasks for the maintenance of the status by Siemens PLM Partner
- Active participation in the company's marketing campaigns
Aplication Specialist
NG Engineering Sp. z o.o.
Wrocław, dolnośląskie
12.2017 - 05.2018
- Support for the constructors' department in the company in terms of current projects.
Sales Executive / Sales Engineer
PCC POLSKA T. Jarmuszczak Sp. J.
Wrocław, dolnośląskie
05.2012 - 11.2017
- Sales of software for digital prototyping and certified workstations under the customer's needs
- Execution of sales plans by:
* Consulting in the the selection process of solutions and technical support for customers
* Active acquisition of new customers
* Co-operation and maintaining good relationships with clients
* Preparation of commercial offers and product sales
* Negotiations with customers
* Sales Presentation for customers - Implementation of the certification tasks for maintenance by Silver Partner status in HP
- Implementation of the certification tasks for the maintenance of the status by Autodesk Gold Partner
- Development of technical materials regarding an industry MFG and IT for marketing department
- Managing and updating department MFG and IT in online store
- Organization of seminars for current and potential clients
- Active participation in the company's marketing campaigns
Inside Sales
CADWorks | SolidWorks Authorized Reseller
Wrocław, dolnośląskie
05.2011 - 04.2012
- Contact with customers, presenting the initial offer of the company and initial selection of the best solution for potential customer
- Search for new potential customers
- Collaboration with Sales Engineers by forwarding acquired leads
- Arranging presentations of CAD / CAM software for customers
Education
High School Diploma -
09.1998 - 06.2002
Skills
Solution selling
Cross-selling products and services
CRM/Ticketing system expertise
Familiarity with Zendesk system and Cax systems, office's systems
Sales expertise
Staff education and training
Timeline
Salesperson - Jr System
02.2024 - Current
Zendesk Cloud Sales Specialist - Oh My Support
01.2021 - 02.2024
Zendesk Cloud Sales Specialist - Fly On the Cloud Sp. z o.o.
09.2019 - 02.2024
Sales Executive / Sales Engineer - NG PLM-Tec Sp. z o.o.
06.2018 - 08.2019
Aplication Specialist - NG Engineering Sp. z o.o.
12.2017 - 05.2018
Sales Executive / Sales Engineer - PCC POLSKA T. Jarmuszczak Sp. J.
05.2012 - 11.2017
Inside Sales - CADWorks | SolidWorks Authorized Reseller
05.2011 - 04.2012
XXIV High School in Wrocław - High School Diploma,
09.1998 - 06.2002