Summary
Overview
Work History
Education
Skills
Interests
Languages
Timeline
Generic

Aleksy Gawron

Katowice

Summary

For several years, I have supported clients and teams in the areas of customer service and communication. As a Senior Customer Coordinator, I ensured that patients and healthcare providers always had fast and efficient contact. I conducted training sessions, developed procedures, and optimized processes to make team operations smoother and enhance overall customer satisfaction.

Overview

8
8
years of professional experience

Work History

Senior Customer Coordinator

Henry Meds
11.2023 - 09.2025
  • Facilitated smooth communication between patients and healthcare providers, ensuring high-quality service and timely resolution of issues.
  • Managed back-office processes, improving information flow and enhancing customer satisfaction.
  • Conducted training sessions for new employees, supporting team development and knowledge sharing.
  • Collaborated on the creation and updating of Standard Operating Procedures (SOPs), implementing improvements to increase efficiency and process standardization.
  • Actively contributed to resolving complex cases, introducing best practices into daily operations.

Technical Customer Support

AT&T Poland
01.2023 - 09.2023
  • Utilized over 20 tools to diagnose network and equipment issues efficiently.
  • Managed CRM systems effectively, ensuring secure handling and use of customer data.
  • Applied soft skills and tailored communication to ease tense situations and support frustrated customers.
  • Made data-driven decisions and consistently pursued performance goals.
  • Created, managed, and edited backend system tickets related to orders, network operations, and field technicians’ tasks.

Functional Quality Assistant

Spearsoft Poland
08.2022 - 11.2022
  • Tested and verified applications to identify bugs, documenting defects in close collaboration with development teams using Jira.
  • Supported quality assurance processes by suggesting improvements and optimizing functional tests.

Lighting and Gallery Department Advisor

Meble Black Red White
06.2022 - 09.2022
  • Provided direct customer service and advised on lighting and interior design, assisting clients in product selection and enhancing customer satisfaction.
  • Maintained product displays, professionally presented offerings, and collaborated with the team to achieve sales targets.

Warehouse Worker

PH Alfaelektro
03.2022 - 06.2022
  • Received and prepared goods for shipment, including order picking and quality control of packages.
  • Managed warehouse processes, ensuring timely execution and compliance of deliveries with documentation.

Warehouse Logistics Associate

Amazon Fulfillment
09.2019 - 02.2022
  • Performed quality control and order fulfillment, including pallet preparation and packaging for shipment.
  • Organized and conducted on-the-job training for new employees, supporting team onboarding and development.

Technical Worker

Karma Job
01.2018 - 03.2019
  • Constructed and prepared stages for artistic performances (concerts, orchestra) and sports events (volleyball, basketball).
  • Issued and prepared equipment and materials for event organizers.

Education

No Degree -

Gimnazjum Nr 10 Im. Jerzego Kukuczki W Katowicach
Katowice, Poland

Skills

MS Office

Time Management / Self-organization

Quality Control

Corporate Communication

Training / Employee Onboarding

Zendesk – customer ticketing and workflow management

Jira – issue tracking, project management, and bug tracking

Interests

  • Electronics and emerging technologies
  • Stand-up comedy and public speaking
  • Computer games and new media

Languages

English
Native or Bilingual
Polish
Native or Bilingual

Timeline

Senior Customer Coordinator

Henry Meds
11.2023 - 09.2025

Technical Customer Support

AT&T Poland
01.2023 - 09.2023

Functional Quality Assistant

Spearsoft Poland
08.2022 - 11.2022

Lighting and Gallery Department Advisor

Meble Black Red White
06.2022 - 09.2022

Warehouse Worker

PH Alfaelektro
03.2022 - 06.2022

Warehouse Logistics Associate

Amazon Fulfillment
09.2019 - 02.2022

Technical Worker

Karma Job
01.2018 - 03.2019

No Degree -

Gimnazjum Nr 10 Im. Jerzego Kukuczki W Katowicach

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Aleksy Gawron