Alena Nestserava
Chicago
Summary
Detail-oriented professional with over 15 years of experience in management, marketing, and customer service roles. Known for strong problem-solving skills, a "can-do" attitude, and the ability to collaborate effectively within teams and across departments. A confident communicator and adaptable leader, ready to bring value and drive results in the insurance industry.
Overview
17
17
years of professional experience
Work History
Teacher of English
Twoj Startup
03.2022 - 11.2024
- IELTS, Academic English, General English
Development Manager
TayaAmber MediSPA
09.2019 - 08.2022
- Built relationships with high-profile clients, ensuring exceptional service delivery
- Led marketing strategies to increase client retention and attract new clientele
Office Manager
AdamSmith Institute
03.2018 - 03.2019
- Oversaw office operations, including budgeting, compliance with health and safety regulations, and vendor negotiations
- Liaised with internal departments and external agencies, including legal and government bodies, to streamline processes
Development Manager
Medical & SPA Resort Zemchuzina
01.2014 - 01.2018
- Supervised a team of 100+ across HR, marketing, and accounting departments
- Designed marketing campaigns that increased client acquisition and doubled sales
- Established partnerships with international organizations, enhancing global brand visibility
Assistant Marketing Manager
JSC GrodnoAzot
01.2013 - 01.2014
- Supported international marketing projects, including contract negotiations and tender organization
- Analyzed data for strategic decision-making, improving departmental efficiency
Personal Assistant
01.2011 - 01.2013
- Managed schedules, travel arrangements, and correspondence for high-net-worth individuals (HNWI)
Customer Service Officer
Carnival Corporation & PLC
01.2008 - 01.2011
- Provided exceptional customer service to diverse clientele onboard luxury cruises
- Collaborated with immigration officials during embarkation and debarkation, ensuring smooth operations
Education
Master of Science - Marketing
Business School, Ulster University
London, UK01.2019
Bachelor of Arts - Modern Languages (Interpreter Russian-English)
Grodno State University
Grodno, Belarus01.2017
Bachelor of Science - Economics
Grodno State University
Grodno, Belarus01.2013
Skills
- Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Familiarity with CRM and data analysis tools
- Problem-solving skills
- Negotiation
- Marketing strategies
- Ethical Judgment
Languages
Russian
Native language
English
Advanced
C1
Polish
Elementary
A2
Certificationsandcourses
- Property and Casualty Insurance, Kaplan College, USA, 04/01/24
- Life and Health Insurance, Kaplan College, USA, 04/01/24
- AI and Data Analysis, Poland, 04/01/24
- Advanced English Language, Barnet College, London, 01/01/05
Hobbies and Interests
- Lifelong learning: AI, business strategies, marketing.
- Running, travel, and cultural exploration.
Key Qualifications
- Certified in Property and Casualty Insurance, Kaplan College, USA, 01/12/24
- Certified in Life and Health Insurance, Kaplan College, USA, 01/12/24
- AI and Data Analysis course completion 2024
- Strong multilingual skills, Russian (native), English (fluent), Polish (A2-B1)
Timeline
Teacher of English
Twoj Startup
03.2022 - 11.2024
Development Manager
TayaAmber MediSPA
09.2019 - 08.2022
Office Manager
AdamSmith Institute
03.2018 - 03.2019
Development Manager
Medical & SPA Resort Zemchuzina
01.2014 - 01.2018
Assistant Marketing Manager
JSC GrodnoAzot
01.2013 - 01.2014
Personal Assistant
01.2011 - 01.2013
Customer Service Officer
Carnival Corporation & PLC
01.2008 - 01.2011
Master of Science - Marketing
Business School, Ulster University
Bachelor of Arts - Modern Languages (Interpreter Russian-English)
Grodno State University
Bachelor of Science - Economics
Grodno State University
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