Alesia Hrytskevich
Wroclaw
Summary
I have been working as a Technical Writer for over two years, specializing in creating user guides for both internal and external purposes. I'm responsible for researching and gathering information, collaborating with teams to collect the necessary data, and then using that information to create user-friendly documentation. I also handle the important task of creating and sending release notes to clients. By blending my writing skills with technical knowledge, I aim to produce documentation that helps users make the most of their experience with the product.
Overview
4
4
years of professional experience
Work History
Technical Writer
SOFTSWISS
02.2021 - Current
- Working as part of team producing internal and external documentation relying on Microsoft Style Guide
- Researching and organizing information
- Writing and publishing release notes via Visual Studio Code
- Describing configuration files, such as application.yml
- Creating BPMN diagrams via Draw.io
- Managing clients mailing via Mailchimp
- Reviewing colleagues' documentation
Customer Service Agent
SOFTSWISS
04.2019 - 01.2021
- Responded to the large volume of customers' emails, answering their questions.
- Provided accurate and helpful information about the website functionality to assist customers in achieving their goals.
Education
Bachelor of Science - International Relations And Foreign Politics
Minsk State Linguistic University
Minsk, Belarus01.2019
Skills
- Atlassian JIRA
- Confluence
- Microsoft Style Guide
- BPMN diagrams creation via Drawio
- Visual Studio Code
- GitLab basics
- Markdown and HTML (basic) syntax
- API Documentation
- Snagit
- User documentation creation
- Instructions and How-to guides writing
- Release notes writing
Accomplishments
- Technical Writing, IT-Academy, Nov 2020 - Jan 2021.
- Learn API Technical Writing: JSON and XML for Writers, Udemy course.
- Learn API Technical Writing 2: REST for Writers, Udemy course.
Courses
Languages
English
Advanced (C1)
German
Elementary (A2)
Timeline
Technical Writer
SOFTSWISS
02.2021 - Current
Customer Service Agent
SOFTSWISS
04.2019 - 01.2021
Bachelor of Science - International Relations And Foreign Politics
Minsk State Linguistic University
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