Chess
Alexander Gottschlich
Customer Support Specialist
Frankfurt Am Main
Summary
Experienced Customer Service professional with over 5 years of experience in providing excellent customer service, resolving customer complaints, and closing sales. Knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Sales Executive
Startup Campus Germany
Berlin / Munich
12.2022 - Current
- Helping Startups and foreign companies to set foot and establish themselves in the German market.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Technical Support Specialist
CashDesk bv
Hoofddorp
09.2021 - Current
- Used ticketing systems to manage and process support actions and requests.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Offered new customers training due to onboarding and improvement of customer satisfaction.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Technical Support Specialist
AOK Hessen
Frankfurt am Main
01.2021 - 09.2021
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow.
Education
High School Diploma -
Heinrich-von-Kleist Schule
Eschborn, Germany 08.2008 - 01.2011
Skills
Customer Relationship Management Software (CRM)
undefinedInterests
Photography
Languages and Traveling
Sports
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Sales Executive
Startup Campus Germany
12.2022 - Current
Technical Support Specialist
CashDesk bv
09.2021 - Current
Technical Support Specialist
AOK Hessen
01.2021 - 09.2021
High School Diploma -
Heinrich-von-Kleist Schule
08.2008 - 01.2011
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