Alexandra Marcin
Krakow
Summary
Dedicated and empathetic, I leveraged organizational skills and foreign language proficiency at Hospital Sosna to enhance patient experiences, leading to improved morale. Demonstrated exceptional attention to detail and positive attitude across roles, building strong relationships with the Davis Family and others, ensuring trust and repeat engagements. Achieved notable client satisfaction through personalized care and effective communication.
Overview
5
5
years of professional experience
Work History
Volunteer
Hospital Sosna
09.2022 - 06.2023
- Assisted with special events and programs.
- Reported patient requests, concerns, and other observations to staff.
- Provided support and companionship to patients in need of assistance.
- Improved patient morale through engaging recreational activities tailored to individual interests and abilities.
- Communicated effectively with diverse populations of patients, adapting approaches based on individual needs.
- Provided emotional support and companionship to patients, improving their hospital stay experience.
Pet Sitter
Davis Family
09.2020 - 08.2022
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
- Developed strong bonds with pets by understanding and catering to their individual behaviors and preferences.
House Sitter
Davis Family
09.2020 - 08.2022
- Communicated with homeowner via phone or text.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
- Reduced homeowner stress levels by managing daily tasks such as collecting mail, watering plants, and taking care of pets.
- Collected, forwarded or signed for mail, packages, or home services.
- Answered telephone and doorbell, took messages, and relayed information to owner.
- Maintained lawn and outdoor property for house to appear “lived-in.”
- Contributed to a well-organized home space by performing light cleaning duties, promoting a welcoming atmosphere upon the owner''s return.
- Safeguarded homeowner valuables, demonstrating responsibility for entrusted belongings while owners were away from their homes.
- Maintained client trust with thorough communication on property status and any necessary updates during their absence.
- Set security system using passcode and kept appropriately armed while at property and away.
- Established strong rapport with clients through consistent professionalism and excellent interpersonal skills, leading to repeat business opportunities.
Babysitter
Holcovi Family
09.2018 - 06.2020
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Communicated with parents regarding children's progress and development, raising any issues.
- Planned fun outings and educational activities to keep children entertained.
Education
Psychology
Uniwersytet Andrzeja Frycza Modrzewskiego W Krakow
Krakow, PolandHigh School Diploma -
Holy Trinity Catholic Secondary School
Oakville, Ontario, Canada06-2022
Skills
- Positive attitude
- Organized and efficient
- Attention to detail
- Foreign language proficiency
- Deadline adherence
- Organizational skills
Languages
English
Native language
Czech
Proficient
C2
Polish
Advanced
C1
German
Elementary
A2
Timeline
Volunteer
Hospital Sosna
09.2022 - 06.2023
Pet Sitter
Davis Family
09.2020 - 08.2022
House Sitter
Davis Family
09.2020 - 08.2022
Babysitter
Holcovi Family
09.2018 - 06.2020
Psychology
Uniwersytet Andrzeja Frycza Modrzewskiego W Krakow
High School Diploma -
Holy Trinity Catholic Secondary School
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