ALEXANDRA OMO OGBEIDE
Warsaw
Summary
She is looking to secure a challenging and rewarding new role, where skills, knowledge and expertise gained throughout previous experience can be transferred across and utilized to best effect for the development of your organization.
Diligent Desired Position with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Overview
10
10
years of professional experience
Work History
ACCOUNT MANAGER
LIGEN INVESTMENT COMPANY
08.2024 - 01.2025
- Building and maintaining strong, long-lasting customer relationships
- Overseeing customer account management, including negotiating contracts and agreements to maximize profit
- Serve as the lead point of contact for all customer account management matters
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
CALL CENTRE REPRESENTATIVES
COMMON WEALTH CASUALITY
05.2022 - 07.2024
- Providing helpful solutions to their problems
- Answering inbound calls
- Following up on customer calls
- Making outbound calls
- Managing and updating customer databases
- Listening to customers needs
SALES CONSULTANT
OPTIVAL CAPITAL PARTNERS
01.2020 - 03.2022
- As sales representative
- As citizenship acquisition consultant
- As customer support and adviser
- Resolve customer complaints via phone and social media
- Making cold calls to client
- Achievements: Provide increase in customer patronage and sales
CUSTOMER CARE REPRESENTATIVE
TROUVAI LINGERIE
01.2018 - 12.2019
- Managed relationships with clients
- Resolve customer complaints via phone and social media
- Use telephones to reach out to the demand and update of customers
- Assist with placement of orders, refunds, or exchanges
- In charge of daily delivery to customers nationwide
MARKETING REPRESENTATIVE
MAXYIELD BUSINESS ASSOCIATES
01.2017 - 11.2018
- Managed relationship with clients
- Responsible for increasing product awareness
- Performed administrative duties
- Responsible for increase in client base
SALES OFFICER/CASHIER
FLAVAS RESTAURANT
01.2015 - 03.2016
- Ensured customers’ correct orders had been punched into the restaurant order database
- Serviced customers’ requests and complaints and ensured that any serious complaint is brought to the notice of the restaurant manager
- Created and maintained cash reports at the end of each working day
- Tallied cash at the end of each shift and handled discrepancies according to company policies
- Achievements: Provided the highest level of prompt and friendly customer service which increased client base
- Developed strategic sales plans for achieving revenue growth and exceeding targets.
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about Product or Service.
- Boosted sales performance by identifying and targeting high-potential leads.
Education
Master - Business Management
01.2023
B.Sc. - Statistics
01.2016
SSCE -
01.2009
Skills
- Organization and logistics skills
- Ability to coordinate and lead effectively
- Ethics and Teamwork
- Excellent written and oral communication skills
- Self-motivated and target oriented
Personal Information
- Gender: Female
- Marital Status: Single
Educational Certification
- EUROPEAN UNIVERSITY OF ARMENIA, Master in Business Management, 2023
- AMBROSE ALLI UNIVERSITY, B.Sc. Statistics, 2016
- OGHADA GRAMMAR SCHOOL, OGHADA. SSCE, 2009
Timeline
ACCOUNT MANAGER - LIGEN INVESTMENT COMPANY
08.2024 - 01.2025
CALL CENTRE REPRESENTATIVES - COMMON WEALTH CASUALITY
05.2022 - 07.2024
SALES CONSULTANT - OPTIVAL CAPITAL PARTNERS
01.2020 - 03.2022
CUSTOMER CARE REPRESENTATIVE - TROUVAI LINGERIE
01.2018 - 12.2019
MARKETING REPRESENTATIVE - MAXYIELD BUSINESS ASSOCIATES
01.2017 - 11.2018
SALES OFFICER/CASHIER - FLAVAS RESTAURANT
01.2015 - 03.2016
EUROPEAN UNIVERSITY OF ARMENIA - Master, Business Management
AMBROSE ALLI UNIVERSITY - B.Sc., Statistics
OGHADA GRAMMAR SCHOOL - SSCE,
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