Ali Hassan
Warsaw
Summary
Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills. In-depth Quality Assurance Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures.
Overview
4
4
years of professional experience
Work History
Quality Assurance Specialist
JA KEBAB SP Z.O.O
06.2020 - Current
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Analyzed quality and performance data to support operational decision-making.
- Implemented process improvements to increase productivity in quality assurance operations.
- Monitored product standards and quality-control programs.
- Fixed identified issues to improve workflows.
Call Center Representative
Sitel Teleperformance
05.2019 - 03.2020
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
BBA - Project Management
Vistula University
Warsaw05.2020
High School Diploma -
Punjab College of Information Technology
Rawalpindi,Pakistan06.2015
Skills
- Discretion
- Post-Resolution Follow-Ups
- Word Processing
- Personnel Management
- Problem-Solving Skills
- Audit Reports
- Collaboration Skills
- Quality System Implementation
Languages
Punjabi
Native language
English
Advanced
C1
Italian
Intermediate
B1
Polish
Intermediate
B1
Timeline
Quality Assurance Specialist
JA KEBAB SP Z.O.O
06.2020 - Current
Call Center Representative
Sitel Teleperformance
05.2019 - 03.2020
BBA - Project Management
Vistula University
High School Diploma -
Punjab College of Information Technology
Similar Profiles
Patrycja SętkowskaPatrycja Sętkowska
Sourcing Team Manager at Chain IQ Poland Sp. Z.o.oSourcing Team Manager at Chain IQ Poland Sp. Z.o.o
Ivan NukolioukIvan Nukoliouk
Grinding and Preparation for Assembly at Alteams Poland Sp. Z.o.o.Grinding and Preparation for Assembly at Alteams Poland Sp. Z.o.o.
Jagoda GorskaJagoda Gorska
Software Engineer at Motorola Solutions Systems Polska Sp. Z.o.o.Software Engineer at Motorola Solutions Systems Polska Sp. Z.o.o.
Aydemir YilmazAydemir Yilmaz
Customer Support Representative at Master Smash BurgerCustomer Support Representative at Master Smash Burger
Vinod VidyadharanVinod Vidyadharan
Business Change Manager | Expert at BNP Paribas S.A.Business Change Manager | Expert at BNP Paribas S.A.