Aliaksandra Malyhina
Warsaw
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Ready to help team achieve company goals and contribute to team success.
Overview
6
6
years of professional experience
Work History
Localisation Team Lead
Capital.com
06.2021 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Delivered services to customer locations within specific timeframes.
- Developed strong communication and organizational skills through working on group projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Self-motivated, with a strong sense of personal responsibility.
Customer Support Officer
Capital.com
06.2019 - 06.2021
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Support Agent
Currency.com
11.2019 - 04.2020
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Offered assistance in implementing and developing training programs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Support Officer
Handlowo usługowa firma Piotra Łukawskiego
09.2018 - 05.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Recommended products to customers, thoroughly explaining details.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of Arts - Language Interpretation And Translation
Institute of Entrepreneurial Activity
Minsk, Belarus06.2016
Skills
- Support enabling CAT tool integration with admin systems
- Find the potential project risks and generate solutions
- Team Supervision and training
- Control each stage of localisation process
- Coordinate freelancer translators, vendors, agencies, linguists and in-house proofreaders
- maintaining an appropriate, current and
long-term HR policy, ie
rationalization of employment - Balancing translation costs and project budgets
Languages
Russian
Native language
English
Proficient
C2
Polish
Intermediate
B1
German
Intermediate
B1
Timeline
Localisation Team Lead
Capital.com
06.2021 - Current
Customer Support Agent
Currency.com
11.2019 - 04.2020
Customer Support Officer
Capital.com
06.2019 - 06.2021
Customer Support Officer
Handlowo usługowa firma Piotra Łukawskiego
09.2018 - 05.2019
Bachelor of Arts - Language Interpretation And Translation
Institute of Entrepreneurial Activity
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