Summary
Overview
Work History
Education
Additional Information
Languages
Timeline
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Aliaksandra Radziyonava

Summary

Offering dedication to maintaining high standards of guest service and conflict resolution in dynamic environments, with willingness to learn and grow in this environment. Brings commitment to understanding and adhering to health and safety regulations, along with strong organizational and time management skills. Ready to use and develop communication and problem-solving skills in Flight Attendant role.

Overview

3
3
years of professional experience

Work History

Receptionist

Warsaw Plaza Hotel
06.2024 - 01.2025
  • Responsibility for the quality of guest service and building long-term relationships.
  • Implementation and coordination of sales strategies in line with company policy.
  • Provided high-quality customer service to international guests, ensuring a seamless check-in and check-out experience.
  • Managed reservations, room allocations, and handled guest complaints professionally.
  • Maintained daily reports for management, tracking guest satisfaction and operational efficiency.

Service Desk Agent

DB Schenker Technology
12.2023 - 04.2024
  • Responsible for managing the first level support in the IT Service Desk. Ensure that first level support activities follow agreed procedures that tickets are being identified, registered, and categorized into incidents and service requests.
  • Communication with IT Users in a courteous and professional manner
  • Diagnoses client problems relying on checklists and training
  • Identification of recurring problems and notification of team members
  • Assisting in the resolution of application, hardware, and software problems
  • Track incident status and inform users regarding status

Barista / Customer Service Assistant

Costa Coffee
06.2023 - 11.2023
  • Prepared high-quality coffee and beverage orders efficiently in a high-paced environment, ensuring customer satisfaction and brand consistency.
  • Provided exceptional customer service, handling up to 200 customers per shift, increasing customer retention and positive feedback.
  • Maintained a clean and organized workspace, adhering to health and safety standards.
  • Assisted in training new tree employees, improving team efficiency and reducing onboarding time by 30%
  • Managed cash handling and transactions, handling an average of 1,000 PLN in sales per shift.

Administrative Assistant – Student Affairs Office

Polish-Japanese Academy of Information Technology,
10.2021 - 04.2023
  • Assisted the Student Affairs Office with administrative tasks, including document processing, student record management, and scheduling appointments.
  • Provided guidance to students regarding academic policies, enrollment procedures, and administrative requirements.
  • Helped organize university events, including orientation sessions, career fairs, and student engagement activities.
  • Managed internal correspondence between students, faculty, and university departments.
  • Supported international students by providing information about visa regulations, housing, and integration programs.

Education

Bachelor of Arts - Multimedia Arts

Polish-Japanese Academy of Information Technology
Warsaw
06-2023

Additional Information

Date of Birth: 06.01.2003

Height: 165 cm

No tattoos

Languages

Russian
Native language
English
Advanced
C1
Polish
Intermediate
B1
German
Intermediate
B1
Ukrainian
Intermediate
B1

Timeline

Receptionist

Warsaw Plaza Hotel
06.2024 - 01.2025

Service Desk Agent

DB Schenker Technology
12.2023 - 04.2024

Barista / Customer Service Assistant

Costa Coffee
06.2023 - 11.2023

Administrative Assistant – Student Affairs Office

Polish-Japanese Academy of Information Technology,
10.2021 - 04.2023

Bachelor of Arts - Multimedia Arts

Polish-Japanese Academy of Information Technology

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Aliaksandra Radziyonava